Job Title

Are you passionate about delivering outstanding service in a fast-growing Tech Company? Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Transport Exchange Group (TEG) is looking for a for a dedicated and solution-focused Customer Support Specialist to join our Customer Support team. Youll be at the heart of our mission to provide high-quality support, resolve member queries efficiently, and ensure our users feel heard, valued, and empowered to get the most from our platform.About Us:Transport Exchange Group, established 25 years ago, is a rapidly growing B2B software (SaaS) company dedicated to providing cutting-edge solutions for the logistics and transportation industry. With ongoing investment in new products, we offer the excitement and innovation of a start-up coupled with the stability and benefits of an established business. We have presence in the UK, India and Ukraine.As part of our growth, were committed to delivering a best-in-class customer experienceand that starts with you.What Youll Be DoingDeliver excellent customer service through inbound and outbound phone and email communicationHandle daily support, complaint, and change request tickets using ZendeskProvide ongoing guidance and training to help members maximise value from our productsEnsure member profiles and documentation are regularly reviewed and up to dateMonitor and resolve daily member-to-member complaints, building trust and confidenceAct as the voice of the customerescalating feedback to inform product and service improvementsCollaborate with internal teams to ensure a seamless member experienceWhat Were Looking ForGraduate or Post Graduate DegreeExperience in a customer service or support role, ideally within a fast-paced environmentStrong verbal and written communication skillsResilient and calm under pressure with excellent problem-solving skillsComfortable working towards KPIs and service targetsAttention to detail with the ability to manage multiple prioritiesNaturally customer-centric with a passion for helping othersEager to learn, grow, and work as part of a collaborative teamPreferably multilingual in Romanian, Polish or German.What we can offer you: 25 days paid annual leave plus bank holidays Christmas Shutdown Pension scheme Regular Company Events Critical Illness Cover Private Medical Insurance Life Assurance Employee Assistance ProgramDon't meet all the requirements?TEG value diverse perspectives and are committed to building an inclusive workplace. We are committed to a diverse and inclusive workforce. We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We do not accept unsolicited applications from recruiters or agencies.If you require any reasonable adjustments to enable you to complete your application or would like us to apply reasonable adjustments when reviewing your application, please contact our HR team as soon as possible to discuss your needs.Ready to make a difference to customers every day? Apply now and help shape the future of service at TEG.