Job Title

Customer Service Advisor Harlow (Office Based)28,000Before applying for this role, please read the following information about this opportunity found below.Are you a people person with a passion for delivering exceptional customer service? Do you enjoy working in a dynamic environment where youre the first point of contact for customers?Were looking for a Customer Service Advisor to join a friendly, fast-paced team in Harlow. In this role, youll provide direct-to-consumer (D2C) support, ensuring every interaction is handled with care, professionalism, and a focus on customer satisfaction.About the RoleYoull be the first point of contact for customers via phone, email, and live chathelping with product queries, order tracking, and issue resolution. The goal is to enhance the customer experience through timely, efficient, and friendly service.Key Responsibilities:Responding to customer inquiries about products and ordersProcessing orders and handling returns or exchangesTroubleshooting and resolving customer issues professionallyMaking tailored product recommendations to improve the customer journeyUpdating CRM and support systems accurately (Zendesk experience is a plus)What Were Looking For:Previous experience in D2C customer serviceExcellent written and verbal communication skillsAbility to remain calm and solutions-focused under pressureHighly organised, with strong attention to detailA passion for sport is a plus!Experience with Zendesk or similar customer service platforms (desirable)Whats on Offer:28,000 salary25 days holidayRegular team socials and a supportive team cultureComprehensive onboarding and trainingOpportunities for career growthIf you're ready to bring energy, empathy, and efficiency to a growing business, apply today to join the team!