Job Title

Job Title Service Coordinator/AdminLocation HuddersfieldAbout UsThe Ace Group is an Ingersoll Rand company specialising in compressed air, nitrogen systems, and product finishing systems for a wide range of industries and applications.Our experienced team provides the solutions, support and knowledge to bring added value to our customers. Whether it be from bespoke engineered packages, large installations and energy saving solutions, or from lifting applications to onsite nitrogen production, The Ace Group exists to make our customers lives better.Focused primarily along the M62 corridor but with customers and key accounts nationwide, our longstanding customers vary from workshops and garages to industrial and food production sites, Utilities and many other nationally recognised names.Job SummaryAs Service Coordinator you will be responsible for field service technician and parts resource scheduling and deployment activity as well as the associated end-to-end administration requirements.ResponsibilitiesCoordinate the efficient work planning, despatch and coordination of service engineers with the goal of maximising utilisation and billable hoursOwn the parts ordering & delivery processes for planned and emergency service visits whilst minimising local inventory holdingsEnsure service and contract administration activities are performed as requiredCoordinate the movement, upkeep, utilisation and paid hire of rental unitsLiaise with external suppliers to ensure that the bought in parts and services are secured in a cost effective and timely mannerOpen service activities, actively monitor Work In Progress, and process through to final invoicing or appropriate closing stage in a timely mannerManagement and resolution of invoicing queries and disputesOperate all service functions within the ISO 9001 quality standard currently in place, including Method Statements & Risk Assessments as requiredWork closely with Services Manager to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely wayAssist with internal audits to ensure the business maintains its ISO standards.Support Sales/Service Team with the service contract review meeting.Support Service Team with WIP's list and meeting.Adding warranty claims as well as correspondence with the warranty team to allow the claim to progress.Basic QualificationsProficient in Microsoft Office applications requiredWorking knowledge of ProteanSAP experience highly beneficialExperience in a field service planning/coordination role preferredTravel & Work Arrangements/RequirementsSite basedKey CompetenciesExcellent communication and customer relationship building skills are criticalFlexibility, initiative, willingness to drive change in process and systems essentialMust possess good written and numeric skillsWhat we Offer25 days Holiday + 8 Bank HolidaysHoliday Purchase Scheme - additional 5 days annual leave5% Employee and 7% Employer Pension ContributionWestfield Health Cashback PlanDeath in Service Benefit of 4x salaryCycle Scheme (After probation period)Electric Car Scheme - after 1 year of employment Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment Costco Gold Company member, with access for employees to joinEmployee Assistance ProgramEnhanced Maternity and Paternity PoliciesLinkedIn Learning - full free accessO2 Reach#LI-MT1Special AccommodationIf you are a person with a disability and need assistance applying for a job, please submit a request.Lean on us to help you make life betterWe think and act like owners.We are committed to making our customers successful.We are bold in our aspirations while moving forward with humility and integrity.We foster inspired teams.Colorado Resident?Bicycle rights prism poutine austin. Drinking vinegar gluten-free iceland, typewriter farm-to-table selfies XOXO food truck four loko.Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.