What were all about:Please ensure you read the below overview and requirements for this employment opportunity completely.Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But were more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over 14 million IoT subscriptions active in 165 countries and direct partnerships with 50+ mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.Innovation is in our DNA, and we have an insatiable hunger to wow! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.IoT a fancy acronym or a secret code?The Internet of Things (IoT) is like the magical glue that keeps the world connected! From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhereeven if you dont realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.Role Overview: To ensure standards of Supply chain delivery expectations are met, working to SLAs and providing expected levels of service delivery. The role is responsible for primarily processing hardware orders and supporting second line customer queries relating to hardware. In a massively growing part of the company this role will be key to achieving the demand for hardware. In addition to this supporting dispatch of SIM orders where required.Key Relationships:Interfacing with customers and internal teams and colleagues on all queries relating to Routers and also to support the SIM order section of supply chain.Your Daily Quest : CI (Continuous Improvement) Identification across the processes you useManually configure routersRaise customer SIM and hardware orders using Sage X3 systemPerform testing on processed orders to ensure dispatch is accurateProcess and manage returned stockWork with internal teams planning for forecasted ordersAdminister router management platform(s) used for all configurationManage and complete outstanding cases within SLA timescalesWorking within the Service Desk Team to support second line hardware queriesMonitor queue on Zendesk ticketing system for outstanding order requests to be processedPrioritise workload for urgent requestsUse order summary provided to determine product requirements per orderManage additional requirements to a customers order such as SIM activationsSupport the supply chain team with their dispatch related activitiesKeep customers updated regarding shipment date and method, current status and answering questions relating to pending/completed ordersThe Secret Sauce:Excellent verbal and written communication skillsExcellent attention to details is essentialMust have the ability to work unsupervised and on own initiativeHighly organised coupled with the ability to prioritise effectivelyAbility to thrive in a high pressure, fast paced work environmentExperience of using Excel, Powerpoint and WordExcellent team player, personable and able to operate at all levelsThe position consists of occasional physical requirements (moderate lifting and carrying.)Experience of Sage would be advantageousExperience within the M2M/IOT industry would be advantageousKnowledge of 4G router hardware would be advantageousExperience of programming / scripting languages would be advantageousA minimum of 1 years experience within a Supply chain environment role.Must have had exposure to working with complex customer procedures, preferably within a Customer Success environment.Experience of supporting customer requirements via omnichannel dispatchPrevious experience operating within a business of large contracts within the services/telecommunications industry would be highly advantageous.What Will Make You Shine At Wireless Logic: Enthusiastic, take a logical and proactive approach to problem solvingConfident in the transfer of knowledge to team members and customers.Thrive in a fast-paced environment and be a natural problem solver.Demonstrate willing to go that extra mile in line with the customer and business needs.Why Come Work With Us?Heres why were confident youll love being part of our team: The chance to join a creative, entrepreneurial company where bold ideas are celebrated. Full training, ongoing support, and the tools to help you thrive and grow in your role. Were a company with heart. We genuinely care about our people and make sure everyone feels valued, respected, and part of the family.For UK: Benefits Of Being Part Of The Team: 25 days holidayBuy up to 5 days additional holidayBirthday Day offEnhanced Maternity/Paternity LeaveGroup Company Pension SchemePrivate Medical InsuranceDiscounted Gym membership at over 3000 GymsDental coverOptical coverCompany Sick Pay SchemeCycle to work schemeOnsite parkingAccess to a variety of online discounts on major retailersEmployee assistance programOk, I'm Interested, Whats Next?Thank you so much for your interest in Wireless Logic Group, we appreciate the time and emotion that goes into an application. We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities. Overview of interview process at Wireless Logic: Tele Interview Meet the people team1st Interview (Virtual) - Meet your manager 2nd Stage (Face to Face)- Meet your peersIf you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.How we work?We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.Wireless Logic unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the worlds diverse voices both internally and externally to ensure success in our mission.By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.
Job Title
Order Processor