Job Title

German-Speaking Pet Claims Handler (Remote UK or Ireland)Fully Remote35k-45kYou could be just the right applicant for this job Read all associated information and make sure to apply.Retained exclusively by DATAHEAD on behalf of a global InsurTechWeve been exclusively retained to recruit for one of the worlds most ambitious and fast-scaling InsurTechs - one thats quietly reshaping how insurance claims are processed, from start to finish.Backed by Y Combinator and trusted by some of the worlds largest insurance carriers, this company is on a mission to turn every insurance claim into a fair and positive experience. Their founding team built an insurance company from the ground up and now theyre combining real-world experience with advanced AI to solve the inefficiencies most insurers cant touch.This is a rare opportunity to join a high-calibre, forward-thinking team where youll be instrumental in delivering seamless, compassionate experiences for customers making pet insurance claims - with a particular focus on supporting German-speaking customers.The RoleYoull be part of a growing, remote-first claims team that blends strong customer empathy with a deep understanding of policy and process. Youll manage the end-to-end lifecycle of pet claims, helping customers through emotionally charged moments with clarity and carewhile making sound, policy-driven decisions.Key responsibilities:Manage a portfolio of pet insurance claims from first notification to final resolutionLiaise with customers and third parties in both German and English, ensuring a smooth, supportive experienceApply policy coverage accurately and fairlyDeliver consistent, high-quality outcomes in line with SLAsContribute to a culture of continuous improvement, collaboration, and shared ownershipWhat Were Looking ForFluent German speaker with strong English communication skills (written & verbal)2+ years of experience handling insurance claims (pet, property, warranty, gadget or similar)Confidence interpreting policy wordings and making indemnity decisionsStrong attention to detail, with a customer-first mindsetEmpathy and resilience when dealing with sensitive or emotional casesDesire to grow with a scaling business and adapt as we doWhats on OfferRemote-first setup (UK or Ireland)28 days annual leave + option to work 30 days abroad each yearGenerous, transparent compensation and equityPrivate health insuranceAnnual training budgetRegular team offsitesThe chance to work side-by-side with proven founders in a hyper-growth, YC-backed InsurTechThis role is exclusive to DATAHEADWere proud to be the chosen partner for this build-out. If youre passionate about pet insurance and want to be part of something transformational, wed love to hear from you.Remote working/work at home options are available for this role.