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About Us If you are interested in applying for this job, please make sure you meet the following requirements as listed below. Clearing is rethinking how global businesses move and manage money. We provide the access, security, and growth infrastructure that enables ambitious companies to operate across borders - efficiently, compliantly, and at scale. From multi-currency accounts and cross-border payments to FX and digital asset solutions, our unified platform removes complexity and friction from financial operations. Trusted by over 1,000 businesses worldwide and regulated in the UK, Singapore, and Canada, we help our clients grow faster with less operational overhead. Were building something bold: a modern financial network designed for the next generation of globally connected businesses. We are team of 45 employees based in the UK, Singapore and the US, and we work on a hybrid basis, with 3 set days per week in the office. Overview Were not just hiring for a support role were looking for someone who wants to redefine what exceptional customer experience looks like in our industry. As a Customer Success Representative, youll be on the front lines of our mission to deliver not just service, but genuine partnership to our clients. You will be the voice of our brand and a critical link between our customers and our team, providing fast, thoughtful, and solutions-driven support across multiple channels. But this isnt about ticking boxes or following scripts. We want someone who sees every interaction as an opportunity to build trust, challenge the status quo, and set a new standard for what customers should expect from their financial services provider. Youll help us create an experience that is not only industry-leading but industry-changing. If you care deeply about people, thrive in fast-paced environments, and are driven to constantly improve how things are done, we want to hear from you. Responsibilities Be the first point of contact for client inquiries via chat, email, and phone. Provide product guidance and troubleshooting support for our digital platforms. Resolve client issues efficiently while ensuring a positive, personalised experience. Monitor and respond to customer feedback and escalate technical issues when necessary. Maintain up-to-date knowledge of product features, compliance standards, and fintech industry trends. Assist clients with onboarding, account setup, KYC verification, and transaction support. Identify recurring client concerns and suggest improvements to the product and service experience. Collaborate with sales, compliance, and tech teams to drive client-centric improvements. Qualifications & Experience Experience in customer service, client support, or user experience roles (fintech or financial services experience preferred). Excellent verbal and written communication skills. Tech-savvy and comfortable navigating financial platforms and tools. Strong problem-solving skills and ability to think critically under pressure. Familiarity with CRM systems (e.g. Salesforce). Knowledge of financial services products (e.g., digital banking, payments, investing) is a strong asset. Flexible, detail-oriented, and committed to client satisfaction. Ability to work independently in a fast-paced, digital-first environment. Experience in a fintech, banking, or tech startup environment. Understanding of regulatory and compliance requirements in financial services. Clearing is a place for people who aim high. Were ambitious and expect a lot of ourselves and each other. That drive creates incredible opportunities for learning, growth, and impact - and it means we bring real energy and focus to everything we do. If youre excited by challenge, driven by progress, and the role sounds like a good fit, wed love to hear from you.