Job Title

Are you looking to join a growing team in Winchester as a Customer Relations Specialist?Our client, a well-established business based in Winchester, is seeking a highly organised and customer-focused Customer Relations Specialist.Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.In this role you will be responsible for ensuring a seamless customer experience through efficient query resolution, proactive communication and close collaboration with internal teams. Its an excellent opportunity for someone who takes pride in delivering exceptional service and building strong client relationships.Key Responsibilities: Arranging customer returns, collections and ensuring return requests are processed efficientlyWorking closely with the finance team ensuring credit notes and refunds are processed as soon as possibleProcessing replacement orders ensuring they are prioritised for dispatch and the customer is kept always updatedResponding urgently to customer complaints. Liaising with colleagues and managers to find the best solutions for customer issuesEnsuring all customer complaints are logged and tracked through to resolutionActively seeking and sharing customer feedback with colleagues and other departments to ensure the highest quality products and services and to continually strive for improvementsBooking deliveries for new orders and liaising with the logistics team to ensure orders are dispatchedMonitoring and responding to website enquiries/ordersExperience Previous experience in Customer Service, ideally in a luxury retail/ high net worth customer settingPassionate about delivering exceptional customer service while building strong relationshipsStrong problem-solving skills ensuring customer solutions are followed throughAbility to stay calm under pressure, multitask, and prioritise effectivelyHigh attention to detail and strong organisational abilitiesExcellent written and verbal communication skillsA collaborative team player, willing to support colleagues across departments to meet customer needsExperience working with international customers, preferredFamiliar with CRM systemsKnowledge of sales order processing and systems such as SAP, Sage, or DatafileProficiency in Microsoft Word and ExcelThis is a fantastic opportunity for a passionate Customer Relations Specialist. Apply now to hear more about this exciting opportunity.