Job Title

Do you want to work for a company that cares about your work-life balance and offers hybrid working? We are working with a Contact Centre in Leeds who are looking for Customer Service Advisors to join their digital customer service team. Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.New members that join the team can expect full training from day one and a fantastic development programme, as well as a basic salary of up to 24,500 and a competitive benefits package.As a Customer Service Advisor, you will have the opportunity to spend up to 50% of your time working remotely, with the remaining time spent in an award-winning contact centre in Morley which has been thoughtfully designed with collaborative working spaces, free on-site parking, shower facilities and changing rooms, and places to relax with pool and football tables.Whats in it for you:Rewarding pension scheme (The company will double match your personal contributions up to 8%) MediCash healthcare schemeLife assurance Employee Assistance Programme Free healthy food and drinks 26 days holiday, extra day per year of service (maximum 4)Holiday buy scheme- up to 5 days Family leave Hybrid working model, 50% at homeAccess to Calm premium Flu vaccinations onsite Wellbeing fortnightsCycle to work schemeBonus sacrifice Season ticket loan for travelOpportunity to work overseas after probation, up to 5 days on two separate occasionsWhat the role involves: Dealing with customer queries and questions, taking inbound calls and sometimes outboundEnsuring calls are handled in compliance with the company's internal processes and regulatory requirementsPromoting digital service options to customers, making sure they feel secure online and they understand the benefitsHandling customer complaints, resolving problems where possible or escalating othersThe ideal candidate will have: Strong attention to detailHaving empathy for others in difficult situationsStrong communication and listening skillsKeeping calm under pressure and having a positive attitude Experience in a customer-focused jobIf you are interested in this rewarding Customer Service Advisor role, click apply now and a member of our team will be in touch!