Job Title

Company DescriptionYou can get further details about the nature of this opening, and what is expected from applicants, by reading the below.At The Ideal Garden, we believe everyone deserves a beautiful outdoor space. Since 2014, weve helped homeowners across the UK bring their gardens to life with premium landscaping and garden products. Whether you're a seasoned DIYer or just getting started, our aim is to make outdoor projects easy, enjoyable, and rewarding. With a solid 5-star Trustpilot reviews score for 8 years running, weve built a reputation for top-quality products, honest advice, and friendly, reliable service.Role Description: Customer Service & Sales SupportLocation: Iver (on-site, full-time)Were looking for a confident, proactive Customer Service & Sales Support professional to join our growing team in Iver. Youll be the friendly voice and helpful hand that supports customers before, during, and after their purchases - whether thats over the phone, via email, or in person.Youll handle a variety of tasks, from answering customer enquiries and processing orders, to supporting the wider sales team and helping ensure every customer enjoys a smooth, positive experience.What Youll Be Doing:Responding to customer queries by phone and email in a friendly, helpful mannerProviding product information, delivery updates, and general advice to ensure customers are fully supportedMaintaining a high level of service and professionalism across all communicationsManaging phone calls with clear, polite, and effective phone etiquetteProcessing orders over the phone Helping to ensure a smooth and seamless customer journey, from first contact through to post-purchase supportWhat Were Looking For:Strong customer service and communication skillsA positive attitude and a willingness to go the extra mile for customersAbility to multitask and stay organised in a fast-paced environmentConfident phone manner with good etiquetteStrong written English and attention to detailAbility to work well independently and as part of a small, friendly teamPrevious experience in sales support or customer service is an advantageRequirements:Experience in a similar customer-facing role desirable but not essentialProficiency in basic computer systems (e.g. email, order software, CRM tools)Why Work With Us?Join a supportive, close-knit team in a family-run businessHelp customers create their dream gardensEnjoy variety in your day-to-day roleBe part of a growing brand with a loyal customer base!