Job Title

Lloyd Motor Group have a great opportunity for anAftersales Managerto join their management team and lead the service and parts department at their prestigious and industry leadingBMW/MINIretailer inNewcastle .Salary:Basic Salary with OTE of up to £80,000 Hours:42.5 hours per week Company Car:A company car is also included as part of the benefits package for this role.About the role: As theAftersales Manageryou will be required to drive the business forward and maximise customer satisfaction levels in excess of the manufacturers’ national average whilst motivating and managing the team. You will be able to demonstrate that you share our company values and possess strong leadership, communication and organisational skills. You will be responsible for monitoring and controlling costs in line with the business plan whilst maintaining quality standards. As well as ensuring accurate collection and recording of customer data in line with the standards. You will also be required: To ensure the service department provides the best possible service to the customers and achieves agreed profits and retention levels. To organise, direct and control the activities of service department staff to achieve plans and budgets, ensuring optimum use of all material, financial and personnel resources. To contribute to the development of all operating and administrative policies and procedures to ensure the achievement of all tasks smoothly and in a timely manner. For this role, we are looking for an individual who can demonstrate the following skills and attributes: Proven management skills together with commercial and marketing acumen to achieve the budgeted results and future growth. Must have strong leadership and people management skills with the ability to work well under pressure. Possess a track record of high achievement within the aftersales/service arena. Able to fully exploit all opportunities available. Ability to work alongside a strong company management team is essential. Possess good judgement and ability to act with discretion, diplomacy and tact. Proven high level of customer satisfaction, as well as planning, controlling and monitoring processes in customer services area. Excellent customer service skills with an outstanding commitment, attitude and passion for providing the best possible standard of customer service. A commitment to maintain standards of performance of the service team through effective coaching and performance management. An enthusiastic, dynamic and team orientated personality that offers help and support to others. Willingness to learn and develop and keep up to date with complex/ technical/product information. Full UK driving license Company Benefits: 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday. Cycle to work scheme. Free flu jabs. Life Cover. Internal and manufacturer training. About Lloyd Motor Group: Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 38 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.#IND1 Share This Vacancy Get In TouchYour next career move could be just a click away We’re looking for driven, focused and vibrant people. Fill out our form to let us know you’re interested in this role. Your Name* Your Email* Contact Number Your Location* Role of Interest* Any further comments? Upload your CV* Select a file No file selected Next Benefits of Working With UsMedicash healthcare cash plan is available for all colleagues. Holidays30 days of holiday a year. Plus an extra day off on your birthday. Retail Discount SchemeHighstreet discounts and cashback opportunities. Refer a Friend SchemeColleague incentive of £500 for recommending great people to join us. Great FacilitiesWe take pride in our state-of-the-art working environments and facilities. Staff ParkingFree staff parking at the majority of our sites or subsidised parking. I would like to express my appreciation for the outstanding service I received at this branch—without a doubt, the best experience I’ve... I would like to express my appreciation for the outstanding service I received at this branch—without a doubt, the best experience I’ve... Read more Anonymous Colne BMW - May, 2025 My wife and I bought an ex demonstrator Range Rover Petrol Hybrid HSE from Egzon at Lloyd Land Rover Ripon. Egzon was so helpful in hel... My wife and I bought an ex demonstrator Range Rover Petrol Hybrid HSE from Egzon at Lloyd Land Rover Ripon. Egzon was so helpful in hel... Read more Andrew Richardson Ripon Land Rover - May, 2025 I recently purchased a MINI Cooper S. The customer service I received from Paul Southern was excellent. All the way through the process... I recently purchased a MINI Cooper S. The customer service I received from Paul Southern was excellent. All the way through the process... Read more Gail Mullen North Tyneside MINI - December, 2024 Could not recommend this dealership and Andy S enough! Found my dream car but I live just below Bristol (roughly 4.5 hours away). Andy ... Could not recommend this dealership and Andy S enough! Found my dream car but I live just below Bristol (roughly 4.5 hours away). Andy ... Read more Bethan South Lakes Volvo - April, 2025 Darren was excellent in the service team. He kept me up to date throughout, was a pleasure to deal and dealt with the issue as quickly ... Darren was excellent in the service team. He kept me up to date throughout, was a pleasure to deal and dealt with the issue as quickly ... Read more Kennedy Waugh York Land Rover - September, 2024 I have nothing but good things to say about Lloyd Land Rover Kelso. It’s a testament to how good they are that I am happy to drive the ... I have nothing but good things to say about Lloyd Land Rover Kelso. It’s a testament to how good they are that I am happy to drive the ... Read more Graham Lyons Kelso Land Rover - April, 2025 Excellent sales and hand over team. Callum was very good at his job , well worth the visit. Gregory Bayliff South Lakes BMW - November, 2024 Polite, courteous and professional. Selling a quality product. One couldn't ask for more. Highly recommended.#J-18808-Ljbffr