Manager Customer Data InsightsApply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.65,00068,000 | 10-Month (Maternity Cover)Near Epsom, Surrey | Hybrid (3 days office)September Start Join TLP (seconded to Toyota GB), a trusted partner of Toyota for 25+ years, in a vital role shaping and delivering customer experience insights.About the Role:We're looking for a commercially-minded insights manager to turn data into compelling, actionable stories that drive customer experience improvements across Toyota GB (TGB) and its retailer network. You'll lead insight communications, support key stakeholder engagement, and mentor a Business Insight Apprentice.Key Responsibilities:Own monthly CX insight reporting to the TGB BoardTranslate analytics into business actions via reports, dashboards, and videosSupport customer programmes: Voice of Customer, NPS surveys, Mystery ShopsManage insight briefs and collaborate with Data Engineering & Analytics teamsDrive community-based research and support cross-functional teamsCoordinate and prioritise insight activity within the wider C1 programmeEssential Skills & Experience:Excellent communicator with stakeholder management experienceSkilled in survey platforms (e.g. Medallia, Qualtrics)Strong organisational and project management abilitiesStrong PowerPoint and ExcelCarrying out research studies from scoping, briefing, analysis, presentation creation and debriefExperience of working in Data and Insight either as an Insights Manager, Data Analyst or Data JournalistDesirable:Power BI, SQL skillsCX strategy and automotive sector experiencePeople management backgroundThis role is ideal for someone who can make data meaningful and actionable in a fast-moving, customer-centric environment.
Job Title
Customer Insights Manager