Job Title

Are you a proven closer who thrives on building and converting your own sales pipeline in the digital customer experience space?As a key member of the Commercial team, you'll drive the entire sales journey—from identifying high-potential opportunities to negotiating and closing transformational deals with major brands. You'll represent our clients cutting-edge digital customer experience solutions that are reshaping how companies engage with their customers.We're seeking a strategic, results-driven dealmaker ready to make a significant impact on our growth trajectory.Your ImpactStrategic Lead Generation: Develop and qualify high-value opportunities within retail and adjacent sectorsEnd-to-End Sales Leadership: Own the complete sales cycle from prospecting through to contract closureClient-Centric Strategy: Collaborate with cross-functional teams to craft tailored sales approaches and compelling value propositionsExecutive Relationship Building: Establish and cultivate trusted partnerships with senior decision-makers and C-suite executivesConsultative Solution Selling: Partner with solutions specialists to design and present customised, high-impact proposalsComplex Deal Navigation: Confidently structure and negotiate sophisticated agreements that deliver mutual valuePipeline Management: Maintain precise forecasting with a well-qualified, accurately staged sales pipelineMarket Expansion: Spearhead our growth across the retail sector and broader digital CX marketplaceYour ExpertiseProven success in B2B sales within digital services, CX technology, SaaS, or transformation consultingDemonstrated ability to close high-value, multi-stakeholder enterprise dealsWorking with or for a BPO would also be desirableExceptional commercial acumen with the ability to translate complex business challenges into compelling solution narrativesDeep understanding of customer experience ecosystems and the technologies driving innovation—including CRM, automation, and omnichannel service deliveryThrives in fast-paced, high-growth environments with the resilience to exceed ambitious targets