Job Title

Purpose of the RoleThe Account Manager acts as a central liaison between clients, suppliers, and internal teams, ensuring the on-time, high-quality delivery of print and direct mail services. The role is equal parts project management, client relationship management, and print production expertise.Key ResponsibilitiesClient & Relationship ManagementOwn and grow relationships with client stakeholders at all levels.Deliver exceptional service that exceeds SLA/KPI expectations.Host and prepare for quarterly client meetings, status updates, and audits.Project ManagementTake and refine briefs from clients, defining specs, deadlines, and budgets.Provide technical advice on print and direct mail processes.Monitor projects from start to finish – cost negotiation, supplier coordination, delivery assurance.Identify potential risks/issues and resolve or escalate effectively.Reporting & AdministrationManage financial tracking: forecasts, budget input, month-end invoicing.Maintain accurate records via internal platforms.Generate weekly stock reports and make proactive stock management recommendations.Internal CollaborationCollaborate with senior leaders to identify growth or cross-sell opportunities.Work with internal production and service teams to align broader service offerings with client needs.Essential Skills & ExperienceStrong print & direct mail knowledge: techniques, processes, and commercial implications (especially VAT).Project/account management in a fast-paced, SLA-driven environment.Proven experience managing multiple, complex projects simultaneously.Strong interpersonal and communication skills – client-facing confidence is key.Analytical and detail-oriented; able to troubleshoot production issues and suggest improvements.Technically proficient with Microsoft Office and business systems.Ideally has experience in financial services or a heavily regulated industry.Soft SkillsCalm and professional under pressure.Strong sense of ownership and accountability.Proactive, solutions-oriented mindset.Strong organisational and time management skills.Ideal Candidate ProfileThis role would suit someone with:A print production background, especially in direct mail or marketing print.Confidence working with senior client contacts and internal teams.A blend of technical print knowledge and commercial awareness.Experience in a contracted client environment where service and delivery are measured and reported on.This role will require someone to be on-site once a month with the client in Bristol.