Job Title

Senior Operations executive - Required for this luxury tour operator, homebased or hybrid, salary up to £45,000 plus great benefits including bonus, £1000 travel fund, 23 days holidays, pension and many more. Experience operations executive within travel is a must from a luxury tour operators dealing with HNWIs or a DMC, fantastic knowledge of Europe and working within a luxury travel brand..Operations executives duties-Dealing with new luxury VIP bookings which mainly are within Europe but can also be worldwide.-Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country-Ensuring that services such as hotels, private tours, flights and other services are booked accurately and in a timely manner-Finalising travel documents and ensuring they go out to clients within deadlines set per country-Working closely with the finance team to ensure that supplier invoices are paid by deadlines set-Ensuring that the CRM system, reservations system and other portals they use are kept up to date-Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents-Dealing with emergency phone calls/Whatsapp groups , if clients have any issues whilst on their holidaySenior Operations executives skills required-Someone who has at least 2-3 years experience in a similar operations exec/coordinator role for a luxury tour operator or DMC who specialises in Europe -Someone who is thinking 3 steps ahead so the VIP clients have a smooth , memorable holiday with no issues-A strong team player who brings positive energy and an attitude to their work-Experience in working with both DMC's and direct suppliers in previous roles-An analytical person who is confident formulating processes and then successfully implementing them-Someone with excellent organisational skills and strong attention to detail-The ability to work under pressure and accustomed to working to operational deadlines-Excellent customer service skills and a strong command of written and spoken-A natural problem solver who is happy to formulate solutions to everyday operational tasks which come ups-Someone with a deep passion for travel and new experiencesWhat they are offering:-A base salary of £38,000 - £45,000 per annum. Performance bonus -23 days of paid holiday (excluding public holidays)-An extra day off for your Birthday-A wellness day off which includes a spa treatment-2 Volunteer days off a year-£1,000 of personal travel credit each year to use on personal holidays-Discounted worldwide travel for you and your family-Paid learning and development courses-Contributory pension-Book Club with access to 2 free books or audiobooks per month-Opportunity to join a dynamic and fast growing international companyIf you are interested in the above role please apply online or send your cv to quoting DT59912