Job Title

Targus is globally renowned as the market leading provider of products for the mobile professional. Targus continues to set the standards of excellence in protection, craftsmanship, and functionality of carrying cases and computer accessories. Targus has 45 offices globally and direct distribution in over 145 countries. Regardless of your needs, we at Targus are devoted to providing only the best product for our clientele.Position Purpose:To manage the order-to-delivery (OTD) process across EMEA customers, acting as a key interface between internal teams (Sales, Planning, Logistics) and external partners (LSPs and customers). This role blends customer service and logistics coordination to maximise fulfilment, revenue, and customer satisfactionPosition Context:Team & Reporting StructureMember of the Customer Logistics team within the EMEA Operations departmentReports to the Customer Service Manager, EMEAWorks alongside regional peers to ensure consistent service levels and OTD performance across Europe, Middle East, and AfricaStakeholders & CollaborationExternal: Distributors, Retail Customers, Logistics Service Providers (3PLs, couriers), Consumer Care ProviderInternal: Sales Managers, ATP/Planning, Finance, Credit Control, IT, Warehouse TeamsSystems UsedERP: Currently Baan; transitioning to to Microsoft Dynamics 365 for order processing and fulfilmentExcel: Used for reporting, exception management, and performance analysisNCR Portal System: For tracking non-conformances & discrepancy resolutionRole ImpactDirect impact on revenue recognition through order fulfilment and shipment executionSupports achievement of key metrics: case fill rate, on-time delivery, perfect orderDirect influence on customer satisfaction and repeat business via reliable serviceDecision-Making Authority (DOA)Can independently resolve operational issues within defined guidelinesEscalates service failures or large discrepancies to Customer Service ManagerProposes and implements process improvements with manager approvalResponsibilities and Accountability:Manage the order-to-delivery (OTD) process for a defined group of customers and/or countries, ensuring timely and accurate fulfilmentProcess and release all sales orders in line with agreed service levels to meet internal and external expectationsAct as the primary operational contact for assigned accounts, delivering excellent service and support across the pre- and post-sales cycleProactively communicate with customers and Sales Managers regarding delays, shortages, or fulfilment issues, ensuring full transparency and minimal disruptionCollaborate closely with the ATP/Customer Planner to maximise case fill rate and revenue potentialCoordinate with Logistics Service Providers (LSPs) to ensure timely and accurate picking, packing, and delivery, with a focus on OTIF performanceMonitor LSP performance and actively challenge poor service or inefficiencies, driving improvements through regular feedback and escalation when requiredLeverage ERP system capabilities to streamline and improve the order fulfilment process; identify and eliminate recurring issues or bottlenecksManage customer return requests (RMAs), validating eligibility and coordinating with Credit Control and LSPs to ensure smooth processingHandle all warranty order processing and act as the daily contact point for Targus’ third-party consumer care partnerInvestigate and resolve warranty-related escalations to ensure quick, customer-focused outcomesRespond to service-related queries from customers, Sales, or Credit Control using shared databases and LSP NCR platformsProvide cover and support for colleagues during periods of absence to maintain service continuityKnow How:Essential Qualifications & ExperienceFluent in English (spoken and written)2–3 years’ experience in a customer-facing supply chain, order-to-cash, or logistics coordination roleProven track record of delivering high-quality customer service in a fast-paced, operational environmentStrong working knowledge of the order-to-delivery (OTD) process and logistics workflowsExperience working with Logistics Service Providers (LSPs) and coordinating across multiple internal functions (e.g., Sales, Finance, Planning)Comfortable working with ERP systems for order processing and fulfilment trackingIntermediate to advanced proficiency in Excel, Word, and PowerPoint (e.g., VLOOKUPs, PivotTables, filtering for exceptions)Ability to manage priorities under pressure while maintaining accuracy and customer focusHighly organised and self-motivated with a strong attention to detail and follow-throughDesirable Skills & ExperienceAdditional European language (French, German, or Spanish) is a strong advantageDegree-level education or equivalent logistics/supply chain/customer operations qualificationFamiliarity with international shipping and export documentation (e.g., Bills of Lading, CMRs, Certificates of Origin/Conformity, Airwaybills)Previous experience supporting customers across EMEA marketsAnalytical mindset and ability to use data to influence outcomes and improve processesStrong interpersonal and influencing skills; able to work cross-functionally and externally with confidenceCore CompetenciesProactive collaboration: Works cross-functionally with a sense of ownership—identifies issues early, involves the right stakeholders, and follows through to resolutionClear communicator: Shares updates concisely and consistently with internal and external contacts, ensuring clarity and alignment at all stages of the processCustomer-first mindset: Committed to delivering a high standard of service while balancing customer needs with operational realitiesInitiative-driven: Actively seeks opportunities to improve process efficiency, prevent issues, and drive continuous improvementOrganised and detail-oriented: Manages competing priorities effectively with strong personal organisation and follow-throughResilient and solutions-focused: Maintains composure under pressure and works constructively through ambiguity or challengesAt Targus we are an equal opportunity workplace. We value diversity in our workplace and believe it is pivotal in our pursuit. We encourage anyone with the talent to succeed in our available opportunities to apply.We have an Agile Working Policy, which will allow you the possibility to choose working hours, respecting core hours.Please answer the questions with honesty and integrity.Please note that if you do not hear from us within 3 weeks of applying for the role, please assume that you have been unsuccessful on this occasion and we wish you all the best!Agencies - When we require your assistance with our vacancies we will reach out to our PSL supply chain. Please be aware that we operate a very strict PSL policy. Please do not reach out to individual hiring managers.