Job Title

ITI is the UK's leading independent professional membership body for translators and interpreters, with around 2,900 members.Our vision is to contribute to a world where every word is understood, and where language is never a barrier. We achieve this through supporting and developing skilled professional translators and interpreters, and promoting the value of their expertise. [Find out more at seeking an experienced Professional Development Manager to lead our training and development activities while we implement some organisational changes. You’ll be responsible for the strategic planning and delivery of our professional development programme, including webinars and learning management system content, while managing our LMS Officer, who supports programme delivery and content creation.In this role, you’ll work closely with the Professional Development Committee (PDC) and external tutors/authors to develop engaging professional development opportunities for language services professionals. You’ll make strategic decisions about programme planning, content sourcing, and pricing while ensuring our members benefit from a high quality learning experience.The successful candidate will have strong project management skills, strategic thinking abilities, and proven line management experience, as well as demonstrable experience of working with learning management systems.The role offers flexible working arrangements, with 2-3 days in our Milton Keynes office and 2-3 days working remotely.If you’re passionate about professional development and have the skills to deliver high-quality learning experiences, we’d love to hear from you.Salary: £36,000 per annumContract: Full-time interim role which is expected to last for 9-12 monthsKey responsibilitiesProgramme planning and content developmentPlan and coordinate our webinar programme and LMS content strategy, working with the PDC to identify learning needs and relevant themes/topicsMake strategic decisions about programme planning, content sourcing, and pricing for both webinars and LMS materialsWork with speakers and content creators to develop engaging materials that meet our members’ professional development needs as well as maximising user engagementReview and update existing content to ensure relevance, accuracy and value for moneyEnsure quality standards are maintained across all professional development materialsProgramme deliveryManage technical aspects of webinar delivery, including event set-up and platform management, hosting and troubleshooting, with support from the LMS OfficerManage the LMS (Brightspace), including user management, upgrades and troubleshooting, with support from the LMS OfficerEnsure all users receive an excellent learning experience including handling participant queries and troubleshooting problemsAdminister the online system for logging and certification of members’ continued professional development (CPD)Marketing and promotionWork with the Marketing and Engagement Manager to develop marketing strategies for professional development opportunities to maximise member participation and course salesWork with the Marketing and Engagement Manager to ensure consistent messaging and branding across all professional development communicationsCollaborate with colleagues to promote professional development opportunities through multiple channelsAnalyse marketing performance and adjust strategies to improve engagement and uptakeLine managementManage the LMS Officer through providing regular supervision, feedback and supportSupport the LMS Officer’s professional development including their apprenticeship studiesMonitor workload and priorities to ensure effective team performanceStakeholder relationshipsLiaise effectively with the Professional Development Committee (PDC)Build and maintain relationships with external tutors, speakers and content creatorsWork collaboratively with colleagues across ITI to ensure consistent messaging and member experienceRespond to member enquiries about professional developmentEvaluation and improvementCapture and analyse participant feedback from all professional development activities and use this to continuously improve the quality and relevance of the programme contentIdentify trends and opportunities for programme developmentPrepare reports for the CEO and Board on programme performance and member engagementPerson specificationQualifications and knowledgeEssentialUnderstanding of adult learning principlesUnderstanding of continuing professional development (CPD) requirements and processesKnowledge of content management systems and webinar platformsDesirableQualification in training, education or a related fieldKnowledge of the translation and interpreting professionExperienceEssentialMinimum of 3 years’ experience in professional development, training or adult education with strategic responsibilityMinimum of 3 years’ experience working with learning management systems (LMS) including platform management and decision-making about content strategy and pricingExperience of working with external speakers, tutors or content creators to develop webinar programmes and/or online learning eventsMinimum of 2 years' experience of managing and developing staffTrack record of managing multiple projects and priorities simultaneouslyDesirableExperience in a professional membership body or not-for-profit organisationExperience of marketing professional development or training programmesSkills and abilitiesEssentialExcellent project management and problem-solving skills, with the ability to coordinate complex programmesStrategic thinking and decision-making abilitiesStrong communication skills, both written and verbal, with the ability to work effectively with diverse stakeholdersExcellent IT skills including Microsoft Office suite and familiarity with online platformsStrong organisational skills with attention to detailConfident presentation skills and ability to host online eventsPersonal qualitiesEssentialProactive approach with the ability to work independently and as part of a teamFlexible and adaptable in response to changing priorities and other challengesProfessional approach, displaying patience and diplomacy when dealing with technical issues during live eventsCommitment to equality, diversity and inclusionAdditional informationThis is a fixed-term position to cover maternity leave (anticipated duration 9-12 months).This is a full-time post (37.5 hours a week with a 30-minute unpaid lunch break each day). Hours of work are flexible beyond core business hours of 10am – 4pm Monday to Friday though flexibility to change/increase office-based days according to business needs is essential. Additional days working in the office will be required in the first month for training purposes. Remote working is not an option for this role.