Job Title

We are currently recruiting for a recognised IT Consultancy for the role of Service Delivery Manager. This is an exciting opportunity to join a fast-growing organisation delivering infrastructure-led solutions across secure, high-stakes environments, including public sector and national security priorities. With ambitious growth plans and a reputation for technical excellence, this business offers a dynamic setting for a driven professional to shape and lead service delivery.What you’ll be doing:Oversee the smooth transition of projects into managed service, ensuring effective handover from project teams through a structured service readiness processLead the planning, execution, and optimisation of IT services to support business objectives and exceed customer expectationsProactively identify and resolve potential service issues to minimise disruption and maintain service continuityDrive continuous service improvement initiatives with a focus on efficiency, quality, and delivering measurable value to end usersMain Skills/ Requirements:Strong track record of working with KPIs and SLAs, with a data-driven mindset and commitment to service performance excellenceSkilled in stakeholder collaboration, with the ability to assess service needs and navigate risks, dependencies, and trade-offs impacting delivery outcomesConfident in communicating service value, features, and performance insights across multiple audiences to support transparency and governanceExperienced in collecting and actioning service feedback, embedding success metrics into regular operating rhythms including customer meetings, user sessions, and testing cyclesCommitted to driving continuous improvement across service delivery to boost customer satisfaction and operational effectivenessHow you’ll be rewarded:Bonus SchemePrivate HealthcareContributory Pension SchemeExcellent professional development opportunitiesCompany events and social activitiesCasual dress schemeSecure, on-site parking, cafe, restaurant, and gym facilitiesOpportunity to work for a recognised company A supportive and inclusive working environment where your contributions are valued This is an excellent opportunity for an experienced Service Delivery Manager to join a leading company, that are driven towards success!For further information on this Service Delivery Manager position, apply below!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.