Job Title

Hospitality ManagerA high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Location: Major Retail & Leisure Destination ManchesterSalary: Up to 50,000Type: Full-time & PermanentHours: Includes 1 in 4 weekends (duty management)The OpportunityA leading property management organisation is seeking a passionate, hands-on, and experienced Hospitality Manager to lead and innovate across cleaning &customer operations at one of the UKs premier retail and leisure destinations. This is a rare opportunity to step into a high-impact leadership role, overseeing 4 experienced Team Managers and 110+ cleaning professionals. Your mission: elevate service standards, modernise practices, and drive meaningful change.What Youll Be DoingLeading day-to-day operations of environmental services across the businessInfluencing the guest experience through sensory innovation and creative thinkingManaging 4 Team Managers (2 day, 2 night)Driving innovation, operational efficiency, and cleanliness standardsReviewing and improving cleaning schedules, equipment use, and waste processesCoaching and developing your team with feedback and succession planningCollaborating with internal departments and external stakeholdersOwning key KPIs around quality, performance, and customer satisfactionSupporting cultural change with a people-first approachAbout YouMust-have experience:Proven experience managing large teams in cleaning, facilities, or other service-led environmentsA track record of creative thinking and driving improvements in customer experienceSolid knowledge of cleaning systems, operations, and equipmentInspirational leadership skills able to motivate and engage established teamsStrong communication skills and the ability to drive positive stakeholder relationshipsCommercially minded, process-focused, and solution-orientedDesirable:Background in high-footfall environments (e.g. retail, leisure, hospitality)IOSH/NEBOSH or willingness to gain certificationExperience in unionised environments or working with performance frameworksWhy Join?Impact from day one play a pivotal role at a flagship UK destinationCareer growth with opportunities across a national portfolioBe a change-maker join a forward-thinking leadership teamTeam-focused culture collaborative, transparent, and purpose-led