Job Title

Job Title: Event ManagerBe one of the first applicants, read the complete overview of the role below, then send your application for consideration.Department: Gullivers Operations TeamPackage: 33,000 base salaryContract Type: Full-Time, Permanent roleLocation: Tewksbury (Hybrid, 3-days a week in the office)At Gullivers Sports Travel, were passionate about creating unforgettable experiences for sports fans around the world. As the UKs leading and longest-established sports tour operator, we specialise in delivering exceptional travel packages to major global sporting eventsfrom rugby and cricket to motorsport and beyond. We are proud to be part of the wider Keith Prowse family, a brand synonymous with premium hospitality and exclusive access to some of the most iconic events in the sporting and cultural calendar. Together, across our brands including Events International, The Experience Golf and Keith Prowse we offer a unique blend of travel expertise and hospitality excellence, ensuring our customers enjoy the very best in live event experiences.THE PURPOSE As a key member of the Operations team, the Event Manager plays a central role in the planning, execution, and delivery of events in both the UK and overseas. The purpose of the role is to ensure the seamless end-to-end management of events, delivering outstanding customer experiences while optimising commercial performance. This includes overseeing all logistical planning, managing on-site delivery, and ensuring programmes are delivered on time and within budget.The Event Manager acts as the main point of contact for internal teams and external partners, representing the business professionally with suppliers, clients, and stakeholders. The role also includes line management of a small team and leadership of larger on-site delivery teams, serving as the escalation point for customer queries and operational decision-making.There are multiple Event Managers within the team, each responsible for a portfolio of events and products. While independently managing their own areas, collaboration across the team is essentialsharing resources, expertise, and support to ensure overall operational success.Were looking for an experienced and confident event professional who thrives in a leadership roleboth in the office and on-site. Youll be someone who balances a strong commercial mindset with a passion for delivering exceptional customer experiences. Youll bring energy, professionalism, and a collaborative approach to the team, while remaining calm and solutions-focused in fast-paced environments. A sense of fun and a proactive attitude are key, as is the flexibility and willingness to travel extensively in the UK and abroad as part of event delivery.YOULL BE DOINGEvent Planning & DeliveryHolding overall accountability for the successful delivery of assigned eventsLeading the planning and on-site execution of overseas and UK events, managing both teams and logisticsOverseeing the creation and accuracy of all event documentation for clients and staffEnsuring timely and accurate briefings are conducted for all event staff, often delivering these personallyMaintaining up-to-date and accurate content on event web pagesSourcing, briefing, and managing event representatives as requiredCoordinating timely handover of flight-related information to the in-house flight teamEnsuring all Health & Safety and Incident Management documentation is completed correctly, and procedures are followedCommercial & Financial ManagementTaking full commercial responsibility for maximising event revenue and profitDriving event profitability through strong budget management and strategic cost control, including sourcing multiple quotes for all major spendLeading post-event debriefs and financial reconciliation processesManaging all invoicing, commission tracking, and debtor managementResponding promptly to the sales team with competitive pricing to support conversions and revenue growthTracking team and supporter stock positions and managing risk effectivelyTeam & Stakeholder ManagementEstablishing strong working relationships with team accounts, suppliers, and internal colleaguesActing as the primary point of escalation for customer service queries and complaintsProviding day-to-day support and mentoring to junior team membersSupporting the Operations and Commercial Director and other senior leaders across wider team objectivesEnsuring correct and efficient use of the reservations system across the team, leading on improvements and best practicesABOUT YOU:Experience in managing travel logistics for teams and/or supporter groupsEnergetic and proactive with a positive, solution-focused mindsetStrong communicator, comfortable engaging with stakeholders at all levelsWilling and able to travel both within the UK and internationally for sporting eventsCommercially minded, with a keen eye for achieving and exceeding profit targetsSelf-motivated, adaptable, and committed to delivering resultsThrives under pressure and able to meet tight deadlines; flexible to work additional hours during peak periods, including weekendsEffective team leader who inspires and drives teams towards shared goalsDemonstrates exceptional attention to detail while maintaining a strong customer-first approachSkilled at identifying opportunities to increase revenue and improve marginsEmbraces change and is quick to adapt in a dynamic working environmentYOULL RECEIVE25 days holidayUp to 6% employer pension contributionLearning and development opportunities for growth within the business and wider Compass GroupRelaxed dress code ability to dress for your dayHoliday buy back scheme to purchase up to an additional 10 days of annual leavePerks at Work platform with 1000s of discountsFree eye test and discount towards new lensesFlexi working allowing you to manage your own hoursExciting travel opportunities - we can offer the chance to work on bucket list sporting events.At Keith Prowse, were proud to foster a workplace that values diversity and promotes inclusion. We believe our differences are our greatest strengths, fuelling creativity, innovation, and success.Our teams diverse backgrounds and perspectives enrich our work, and were committed to providing equal opportunities and ensuring all voices are heard. We welcome candidates from all walks of life to join us in creating a supportive and equitable environment where everyone can excel and collaborate.Join us in our mission to build a more diverse and inclusive world, working alongside some of the UKs most innovative and beloved brands. Together, we can achieve anything.Closing Date: 23/06/2025