Job Title

Operations Manager (Environmental Services)All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.Location: The Trafford Centre, ManchesterSalary: up to 50,000Type: Full-time & PermanentHours: Includes 1 in 4 weekends (duty management)The OpportunitySavills Management Resources is looking for a passionate, hands-on, and experienced Operations Manager to lead and innovate across internal and external cleaning operations at The Trafford Centre one of the UKs leading retail and leisure destinations.This is a rare opportunity to step into a high-impact leadership role overseeing 4 experienced Team Managers and 110+ cleaning professionals. Your mission: elevate service standards, modernise practices, and drive change. What You'll Be DoingLeading day-to-day operations of environmental services across the centreYoull be able to influence the guest experience through sounds, scent, innovation and out of the box thinkingManaging 4 Team Managers (2 day, 2 night) and 110+ cleaning team membersDriving innovation, efficiency, and cleanliness standardsReviewing and optimising cleaning schedules, equipment usage, and waste processesDeveloping the team through coaching, feedback, and succession planningWorking closely with internal departments (HR, Ops, Centre Director) and external stakeholdersOwning key KPIs around quality, performance, and customer satisfactionSupporting cultural transformation and embedding a people-first mindsetAbout YouMust-have experience:Proven experience managing large teams in cleaning, facilities, or service-driven sectorsImplementation of out the box thinking and a strong background in driving customer experienceStrong understanding of cleaning operations, systems, and equipmentInspirational leadership a motivator who gets the best from long-standing teamsExcellent stakeholder communication and the ability to influence positive changeProcess-driven, commercially aware, and a natural problem-solverDesirable:Experience in high-footfall environments (retail, leisure, hospitality, etc.)IOSH/NEBOSH or willingness to undertake trainingFamiliarity with unionised environments and team performance frameworksWhy Join Us?Impact from Day 1 play a leading role in one of the UKs most iconic retail destinationsProgression and growth with clear pathways across the Savills portfolioPositive change be part of a leadership team driving transformationTeam culture direct, collaborative, and mission-drivenHow Do I Apply?Send your CV to alex@andersenjames.com or call on 07458 142 899