Fast. Fresh, FearlessDo you have the right skills and experience for this role Read on to find out, and make your application.Are you ready to join one of the fastest growing Vietnamese food brands on a mission to serve the most authentic and freshest taste of Vietnam to customers within 3 minutes?As we grow across the UK and London, we are looking for thoughtful & free spirited leaders to come and deliver the Hop experience across our new sites.Do you come from the world of Hospitality? Ready to join something special?Ready to Lead, Grow, and Thrive?Lets do it!As an Assistant GeneralManager, you'll be supporting our General Managers at the heart of our fast-paced, high-energy restaurants and support leading a team that thrives on good vibes, togetherness, and a free spirit.This isnt just another management role - its a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality - because we know that when youre at your best, our team and our guests feel it too.If youre a people-first leader with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, wed love to have you on board. Come be a part of something differentwhere the only thing we put in a box is our food!The Role at a Glance:Restaurant Assistant GeneralManagerLondon (100% Onsite)36,500 Basic Plus Bonus and Salary Top Up Due to Location Complexity (OTE 38,000)Plus a complete benefits package including free food on every shift, team events and parties, clear development path, discounts, gifts and moreHours: 45 hours per week on a rota basis (5 working days between Monday and Sunday, with 2 days off per week)Our Story:Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture. Inspired by the warmth and resilience of the people, HOP Vietnamese was born. Since 2015, HOP has been serving London & Manchester with fresh, flavourful food across five thriving restaurantssoon to be seven in 2025. Join us as we continue to grow!Our Commitment to you:When visiting Vietnam, youll immediately notice a strong sense of community - people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, theres an immense energy and positivity, from the people to the bustling streets and markets.These values are at the core of everything we do, especially when it comes to our team. Thats why we promise to always be mindfully respectful and thoughtful in our actions and decisions - whether they affect you, our community, or our planet. If youre part of the HOP family, know that we are grateful for everything you do.We celebrate uniqueness, champion individuality, and embrace diversity. Youll never be asked to be anything other than yourself - because your personality is what makes HOP, HOP! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing youll ever find us putting in a box is our food!Where youll shine: As second in command, you'll be supporting the captain steering daily operations to ensure top-notch service, delicious food, and happy customers and youll be taking the lead when the manager is not there. Leading by example, you'll inspire and energise your team, jumping in when needed to keep things running smoothly. With a keen eye on efficiency, you'll optimise workflows, manage stock, and keep costs in checkwithout ever compromising on quality. Compliance is key, so youll make sure health, safety, and licensing standards are always met. From handling customer feedback with a smile to training and retaining a happy, motivated team, youll play a vital role in delivering an exceptional dining experience while working towards becoming the manager of your very own restaurant.About you: + At least 1 year of previousmanagement experience+ Ideally, you will have experience in the restaurant, hospitality, quick-service restaurants (QSR) or high-energy, casual dining industry+ Proven ability to thrive in a fast-paced restaurant, balancing efficiency with great customer experience+ On your way to become a great people leader honing in on the art of inspiring and energising a team while fostering a fun, supportive work environment+Solid Operational knowledge, including stock management, compliance, and cost control+ Hands-on approachwilling to step in and support the team when needed+ Excellent communication skills, with the ability to engage both staff and customers+ A problem-solver who stays cool under pressure and can adapt quickly to challenges+ Passion for food and service, with an understanding of Vietnamese cuisine or culture being a bonusWhats on Offer:+ Competitive bonus plus salary top ups based on the complexity of the location+ 28 days holiday a year + day off on your birthday + 1 extra day for every two years working for HOP+ Structured career ladder for development+ Free food on every shift+ Team events & parties+ Referral scheme+ Flexible pay through wagestream+ 50% discount when you come with family or friends+ Gifts on special occasionsSounds like a good fit? Apply here for a fast-track path to our Leadership Team.
Job Title
Assistant General Manager