Job Title

OverviewDo you have the following skills, experience and drive to succeed in this role Find out below.Xcelerator Dental is not your typical agency. We show up to redefine growth within the industry, every single day. Our unique approach, unparalleled customer service, and our people are the drivers of collaboration, innovation and lasting, impactful change for our clients.This isn't just a job. Your opportunities at Xcelerator Dental are endless and we want you to join our team guns blazing, ready to hit new levels in your career.We will invest in you and work closely with you to develop your skills and progress within the company. There will be opportunities for long-term progression. We share ideas regardless of role, harness team spirit and take pride in celebrating our work.Our Purpose and Just CauseTo simplify the path to growth and take the stress of marketing away from dental practices, so they can focus on delivering exceptional patient care.We aim to redefine success and create a future where dental practices and marketing partners work together in true alignment, for sustainable success in an ever-changing world.YouYou are a people's person. You understand what it takes to build new client relationships and nurture existing ones, and you are ultimately responsible for client retention. Your natural ability to manage relationships is key to this role, as is an uncompromised attention to detail when it comes to follow-ups and written communications. You will be working across multiple client accounts, managing existing accounts and nurturing new ones.Your dental understanding means you can instil confidence in practice owners and their teamsYou should have worked in a role which means you understand the journey from a lead to becoming a patient and the steps a practice needs to take to cement the sale. A previous role as a TCO, practice manager and in a sales-type role would be a good background.You have a solid understanding of the new dental patient enquiry process and how to nurture new patient leads into startsYou have a good understanding of digital platforms which are part of a well-oiled dental practice including PMSs and CRMsYou are passionate about customer service and understand how this is the one way practices can stand out from one anotherConfident and calm under pressure, demonstrating empathy and understanding to help clients who may be frustratedA multitasker who enjoys working in a fast-paced agency environmentPassionate, enthusiastic, and a self-starterYou thrive on working in an environment which is fast-paced, hands-on, not 9 to 5, with big and flexible development and growth opportunities, and where you have the opportunity to make a real difference.The roleYou will ultimately be responsible for creating and maintaining amazing client relationships and helping our clients convert leads in patients. Own the client relationshipYou'll be on top of what each client stakeholder is trying to achieve, nurturing your relationships into partnerships, and living and breathing our agency valuesWe are an extension of their team and our goal is for them to feel like they can't operate without usDeveloping relationships with practice teams as well as the PrincipalResponsible for ensuring performance of campaigns and business growth of clients -- ultimately revenue and patient startsIdentify opportunities to extend client relationshipsGuide clients through our digital growth programs, rolling out relevant strategies at the right timeClient performanceYou will be responsible for ensuring clients are performing and getting the results needed for client retentionA core part of this will be working closely with clients to ensure:A structured onboarding processThey are using our systems in the best way for their practice, including the CRM and our online review management systemThey are following best practices for lead management and conversions -- training them as needed in various aspects of thisTraining reception teams in lead handling and conversionsConsulting on and implementing best practice strategies for increasing patient numbers through new patients, existing patients and referring dentistsCampaign and project managementYou will work closely with our delivery team to deliver perfect digital strategies that meet client and agency objectives. You will ensure output is delivered to the highest of standardsTimely and quality delivery of all workFull campaign management of promotions and events such as Invisalign open day