Job Title

Job Overview:As a Store Operations Supervisor at Heytea, you will be responsible for overseeing and managing the operations of multiple stores within a designated region. You will play a key role in ensuring operational excellence, achieving sales targets, and upholding the Heytea brand standards. The ideal candidate will possess strong leadership skills, business acumen, and a passion for delivering an exceptional customer experience.Responsibilities:Operational Leadership:Oversee the day-to-day operations of Heytea stores within the assigned region.Implement and enforce company policies and procedures.Ensure compliance with health and safety standards.Team Management:Recruit, train, and develop store managers and staff.Provide leadership and support to foster a positive and high-performance culture.Conduct regular performance evaluations.Financial Management:Develop and manage budgets for each store.Monitor financial performance and implement strategies to achieve sales and profit goals.Customer Experience:Uphold Heytea' commitment to delivering exceptional customer service.Monitor and address customer feedback and concerns.Implement initiatives to enhance the overall customer experience.Qualifications:Proven experience in multi-unit management, preferably in the retail or food service industry.Strong leadership and interpersonal skills.Excellent problem-solving and decision-making abilities.Flexibility to travel within the assigned region.