Role: Office Assistant Reporting To: Head of Sales & Client Relations Hours: Full Time, Permanent (35 hours, 9am to 5pm, Monday Friday) We will consider applications for slightly reduced hours or flexibility Salary: 23,000 pa Location: Quarry Wood, Aylesford, Kent ME20 7UB with potential for occasional home working _________________________________________________________________________________________________________________________ About Cashmere Caveman Co, WildKitchens Cashmere Caveman Co, Wild Kitchens (CCCWK) was founded by Guy Ritchie and is home to the WildKitchen, WildTent, and WildTable. Combining Guys love of fire, BBQs and the great outdoors, these high-end, outdoor lifestyle products bring a brand-new way to cook, gather and eat outdoors. It is finally possible to enjoy al fresco dining all year round, within the worlds first, fully-retractable canvas and hardwood WildTent, whilst cooking on the unique WildTable. The products have featured in Guy Ritchies films and TV series including the recent and very successful The Gentlemen TV series on Netflix. The company, which launched at the RHS Chelsea Flower Show 2021, has been through an extensive process of research and development, and is now looking to increase sales and production both in the UK, and to a wider international market. WildKitchens have already been sold to clients in USA, Mexico, Costa Rica, Saudi Arabia, Portugal and Italy. The Role CCCWK are looking for a proactive and dynamic Office Assistant to join the team. The role will report to and work closely with the Head of Sales & Client Relations. It is a broad role, covering many aspects of the business, and a small team everyone gets involved across all activities. While we are looking for someone on a full time, permanent basis, we are also flexible and will consider more part time applications with a reduction in hours or a change to daily working hours, however we do require 5 days per week. This is a broad role supporting many aspects of the business, including general office management tasks, aspects of the operational side of the business including some Health & Safety tasks, support on sales and customer services calls and emails, and also some stock management responsibilities. Main Duties & Responsibilities Office Management Order stationary, office supplies, office furniture as required Manage petty cash and reporting to the Group CFO Manage the warehouse cleaning contract General filing and organisation of office Perform driving licence checks for all drivers of company vehicles Order and issue door keys and alarm fobs for the warehouse Liaise with IT support provider to ensure new starters have all IT equipment and programmes required Operations and Health & Safety Support the Customer Relationship Manager to plan and book staff travel, accommodation, car hire and logistics for overseas WildKitchen installations Work with the Warehouse Supervisor to develop and implement SOPs for regular tasks Work with the Warehouse Supervisor to support the management of all facilities Manage all utility contracts Manage service & maintenance contract for the fire alarm system and security systems Manage service & maintenance of all office & warehouse equipment forklift, roller shutter door, alarm system, vent system, boiler etc Work with the Warehouse Manager to ensure servicing & maintenance of all office & warehouse Ensure all H&S commissioning certificates are renewed mains electrical, PAT Testing, gas safety etc Organise training courses i.e. first aid & refresher courses, forklift training Ensure all signage around the office is present & up to date Submit meter readings for gas, electric to Assistant Accountant Manage vehicle fuel cards Stock Management System Support the Head of Design to review current stock levels against outstanding orders and pipeline and place orders with suppliers accordingly Ensure all online orders are logged onto the stock management system and then marked as shipped to client when appropriate Support the Warehouse Supervisor to book stock in and out of the stock system Work with the Warehouse Supervisor and Accounts Assistant to tidy up the stock system and improve stock processes Customer Services Support the Head of Sales & Client Relations to answer incoming sales and customer service calls, and respond, redirect or take notes as appropriate First point of contact for existing and prospective clients by email and phone, supported by the Office Assistant Manage the customerservices@ inbox ensuring a prompt initial response, close communication and regular updates to customers regarding any orders or repairs Keep accurate records and document customer service actions and discussions into customer files or in due course a CRM Skills & Attributes Essential Skills Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Multitasking and time management Proficient in written communications (emails) Handling phone calls and messages efficiently Wiling to take on new tasks and learn Desirable Skills Stock Management systems CRM Personal Attributes Reliable and punctual Maintains composure under pressure Comfortable working in a dynamic changing environment Takes pride in delivering accurate, complete work Exceptional customer service Working Hours Basic daily hours are 8.30am to 5.30pm Flexibility will be required for promotional events or any international travel Benefits Annual leave is 20 days per annum, plus Bank Holidays At the discretion of the General Manager, the office is also closed between Christmas and New Year which is not deducted from annual leave Some flexibility for occasional home working Some flexibility over reduced contractual hours across 5 days per week, or start and finish times
Job Title
Office Assistant