Job Title

2nd Line Support Engineer MSPInterested in this role You can find all the relevant information in the description below.- Central London Up to 40,000 Were working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise.Youll be the go-to escalation point for 1st Line Engineers, resolving more complex issues across Microsoft 365 and network environments, with a particular focus on robust networking skills.Our client values a proactive, can-do attitude.You'll be joining a tight-knit, collaborative team where everyone pulls together.If youre looking for a role where you can make a tangible impact on businesses' infrastructure across London and further your career while doing it- we want to hear from you.Key Responsibilities: Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure Support Microsoft 365, Azure, and Windows Server environments Manage and maintain network devices ideally including Meraki, UniFi, or DrayTek Assist with the onboarding of new clients and contribute to infrastructure projects Liaise directly with clients, providing updates and delivering high-quality customer service Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous 2nd Line experience within an MSP environment, supporting multiple clients Strong networking skills- solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and hands-on experience with Meraki, UniFi, or DrayTek devices Good knowledge of Microsoft 365 and hands-on experience with Microsoft Azure Windows Server and Active Directory administration Experience with PowerShell scripting (bonus, not required) Experience with ConnectWise (desirable) Excellent communication skills A proactive, problem-solving mindset and eagerness to learn If you're looking to progress your career in a fast-paced, supportive MSP environment, apply now for immediate consideration.Interviews taking place this week and next!