Job Title

Your New Role:-Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.Ensure efficient delivery of client system support, system administration and proactive assistance to all clients and suppliers. Delivering superior service experience to internal and external customers. Be the first point of contact when clients and suppliers have questions/issues Provide a single point of contact for end users, operational teams and suppliersEscalate or forward issues to specialist technical or procurement functions, setting priority and required resolution times.Ensure all helpdesk tickets adhere to a timeline, chase for resolution and escalate where necessaryProvide a "first point of contact" for all customer phone and email/helpdesk queries.Answer and log all calls in a timely manner, estimate resolution time, chase resolution, keep customers always informed and inform of the final resolution.Ongoing communication internally with Purchase Managers, Purchase Ledger and TreasuryYou will need:-Excellent Customer Service Skills Good telephone mannerGood excel skillsWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk