Our client, a well-established customs clearance specialist with over 20 years of trading are recruiting for a Customs Specialist to join their team at offices near Aylesbury, Buckinghamshire.A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.On Offer:An exciting opportunity to join a highly regarded customs clearance specialist with great potential for future growthBrand new offices and warehouse facility, located on a growing business park with many new facilities planned i.e. a cafe and restaurant along with creche facilities.Competitive salary, dependant on skills and experienceWorking hours: 37.5 Hours a week, Monday to Friday 09:00 17:00Working 11:00 16:00 on a Sunday on a rota basis (approx. once every few months) Paid at double time or time in lieuHoliday, 20 days per annum, increasing by 1 day per year after the first year of employment to maximum 25 days per annumMain Purpose of the Role:As a Customs Specialist you will have a wide range of duties that deal with each step of the shipping process, including tracking shipments and communication with clients about the shipments progress. Ensure full compliance with all HMRC / Border Force rules and regulations and provide an outstanding level of service to all stakeholders. Provide efficient delivery logistics through following strict protocols and procedures. Fill out import-export documentation, compile carrier and route assignments, compute/check international fees and charges for each shipment, ensure correct taxes and duties are applied and keep track of shipment payments. Use Sequoia Customs clearance software along with other customs entry systems and the bespoke company Savvy system.Duties and Responsibilities of the Customs SpecialistMaking sure that all customs entries are correctly processed in time using correct procedures and tariff codes.Pro-actively resolve any HMRC/Border Force related queries/problems e.g CHIEF errorsMaking sure that all imports/exports are correctly declared, ensuring that nothing compromises our authorisations and permissions as an Authorised Economic Operator or Transit shed operator.Ensure the ETSF Control sheet, and shipment status and progress is recorded as events happen.Maintain accurate filing & archiving of all Import & Export recordsEnsuring full compliance of all documentation and all HMRC/Border Force updates, systems or manual.To assist the ETSF Manager in compiling Quarterly internal audits on all areas of compliance, Import/Export entries, ETSF procedural audits, CFSP audits & AEO audits.Liaising with Customers and Airlines, answering all telephone, email enquiriesDealing with ad hoc telephone and email queries.As required, chasing airlines and agents on clearance of goods and any payments that need to be madeCustoms entries/ and clearances using E-Customs and completing supplementary declarations within 14 days on all C21 export entriesSending export pre - alerts to destination offices as soon as flights have departedLiaising with relevant agencies when required, to facilitate smooth clearancesArranging Collections of Air Freight from Airlines/shedsWork with Carriers and handling agents to resolve exceptions and discrepancies as they arise.Tracing & Tracking Import & Export Airfreight ShipmentsMonitoring T1 & Customs referral cages and making sure that shipments are cleared in time.To escalate as appropriate, all queries, requests, complaints and problems in a timely manner.Follow work schedules and working instructions to ensure clearance, collection and processing to final mile vendors is co-ordinated and delivery KPIs are met.Adhere to and follow all HMRC & Border Forces legal regulations in order to maintain compliance with the operating of an ETSF.To Be Considered:Experience using ASM Sequoia or similarMust have good written communications skills and importantly the ability to problem-solve.Customer care is a vital part of this role and so good interpersonal skills are very important.Good working knowledge of customs formalities & legislation on both Imports & Exports and good understanding of CFSP & ETSF procedures.For more details, please contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry.
Job Title
Customs Specialist