Job Title

Customer Service AdvisorJoin a team where people come first and service means everything.At ABL 1Touch, weve been a trusted name in vehicle repair since 1994 known for expert craftsmanship, reliable service, and genuine care for our customers. As we continue to grow, were looking for a friendly, organised Customer Service Advisor to join our Warrington team and help keep things running smoothly.Your Role:Youll be the friendly voice and helpful hand guiding our customers after theyve made a claim with their insurer keeping them updated, answering questions, and getting them booked in for repairs.Heres what youll be doing:Be the first point of contact for customers post-claimHandle inbound calls and customer enquiries with professionalism and empathySchedule repairs and arrange courtesy carsProvide updates on repair progress and timelinesKeep systems accurate and up to dateSpot and flag any concerns early to keep things on trackWhat Youll Need:Excellent communication and people skillsStrong organisation and attention to detailConfidence using digital systems and multitaskingA positive attitude and a team-player mindsetBonus points if youve worked in motor insurance, call centres, or customer service roles before but its not a deal-breaker!Whats in it for You?We know a great team is built on happy people, so we offer:28 days holiday (including bank holidays)An extra paid Celebration Day just becauseLife Assurance & Long Service AwardsHealthcare Cash Plan & Employee Assistance ProgramPension, Cycle to Work Scheme & LV insurance discountsFun social events & generous Refer-a-Friend bonusesSound like a good fit?Wed love to hear from you apply now and lets get started!