Job Title

Join a SaaS scale-up doing big things with Gen AI..Were hiring on behalf of an AI-powered (CcaaS) customer journey platform thats genuinely transforming how brands connect with their customers. Think smart automation, multi-channel interactions, and beautifully designed user experiences The technology is awesome!This isn't our first rodeo with this team, we know them well and can vouch for the culture, the leadership, and the product. With a sub-50 headcount and strong funding/partnerships in place, the Customer Success team is growing to meet demand.The opportunityThis is more than just a Customer Success Manager role. Youll be working directly with some globally recognised brands, helping them get the most out of a cutting-edge platform thats pushing the boundaries of customer engagement.As a Customer Success Manager, youll own a book of around 60 accounts generating 700K+ in ARR. The role blends mid and high-touch engagement and spans the full customer lifecycle, from onboarding through to renewals and expansion.You'll be helping shape the CS function as the business scales, so it's a great fit for someone who wants to make their mark and grow with the team.Culturally, these guys are a small but punchy team of tech enthusiast. Theyre not looking for passengers here, and theyll value someone with enthusiasm, drive and initiative. Ideas are shared and valued, and the team win together. Its a start-up business, so youll know and LOVE what thats about.The roleOnboarding new customers and ensuring smooth adoption of the platformProactively identifying opportunities for growth and upsell across your accounts (Youll be confident and experienced in doing so)Becoming the clients advisor on AI-led CX transformationCollaborating with internal product and technical teams to support client needsOwning account health and ensuring long-term customer retentionMeeting clients in-person where beneficial (UK travel occasionally required)About youProven experience in SaaS Customer Success (mid to high-touch) owning a similar book (Ideally within a: CcaaS, CX platform, marketing technology, ChatBot, AI)Commercially minded with a record of driving account growth (Youll know your numbers!) Upsell, retention, NRR, GROWTH!Startup/scale-up experience or excited by the pace of it Naturally curious, especially about AI, CX, and digital transformationConfident communicator who can simplify complex ideas and build trustAnalytical thinker who can interpret data and turn insights into actionSelf-starter who enjoys rolling their sleeves up and getting involved beyond just CSWhats in it for you?45,000 base + 20% OTE bonusFully remote work (UK-based) with occasional in-person meetups4.5-day work week early Friday finishes!Business stock optionsPrivate healthcare25 days holiday (plus bank holidays