Job Title

Tenancy Management Officer | Supported HousingFull-Time | 27,810 |Hybrid Working Based Sidcup, SE London (2 Days Office / 3 Days Home)Driving Licence & Access to Vehicle RequiredBelow, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.SummaryCompass Corporate Services are proud to be working exclusively with a well-established charitable provider of supported living and social care services across the South East.This organisation supports individuals with learning disabilities, autism, and complex needs, enabling them to live more independently through personalised care and high-quality housing. With a strong values-led culture and a focus on long-term,meaningful impact, theyve built an excellent reputation for both service quality and staff development.They are now seeking a Tenancy Management Officer to help oversee and deliver an effective housing management function across their supported housing portfolio. This is a key role for someone who thrives on getting the details right, working collaboratively, and ensuring vulnerable people have secure, stable, and well-managed homes.Key ResponsibilitiesManage tenancy agreements across a diverse housing portfolio (owned and leased properties)Support new tenants with on-boarding, documentation, and benefit claimsProactively manage rent arrears, working with Housing Benefit teams and internal financeAdvise tenants and operational teams on rights, responsibilities, and tenancy complianceResolve tenancy-related disputes promptly and professionallySupport annual rent reviews and negotiations with local authoritiesEnsure compliance with relevant housing legislation and sector standardsMaintain accurate records and contribute to monthly reporting on arrears and tenancy performanceCandidate RequirementsExperience in housing management, ideally within supported housing, care, or third sector settingsStrong working knowledge of Housing Benefit, exempt rents, and tenancy enforcementHighly organised and detail-focused, with confident communication skillsComfortable working across teams and dealing with external stakeholders (e.g., HB teams, landlords)Full UK driving licence and access to a car for occasional site visitsA people-focused, collaborative approach and a passion for supporting vulnerable communitiesTo ApplyFor a confidential conversation or to apply, contact Jim Walker.Referral BonusKnow someone perfect for this role?We offer 200 in John Lewis vouchers for every successful referral.