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Excited to grow your career?Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.Our purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL.About the roleAs Research Lead, you'll play a pivotal role in shaping the direction and evolution of our digital channels at Hargreaves Lansdown (HL). Operating at strategic level, you will establish and drive the Research strategy across the organisation, setting the standard and demonstrating value. Promoting a client-centric approach through advocacy and coaching to drive understanding at all of levels of the business.This is a varied leadership role, responsible for overseeing all research initiatives end-to-end, embedding research thinking into the product development lifecycle, and collaborating cross-functionally with design, product, data science, engineering, and executive stakeholders. Accountable for aligning client needs with business needs, sharing knowledge and assuring quality to inform and influence the direction and future outcomes, founded on both qualitative and quantitative data and insights.In this key role within the Design team, you will also lead the growth and direction of the Research function, developing capabilities and building and nurturing a high performing culture and team.What you'll be doingDefining and leading the overarching UX research strategy, ensuring alignment with business objectives and long-term vision to deliver a best-in-class experienceChampioning a client-first mindset across the organisation, embedding user insights into strategic planningCollaborating with executive and cross-functional leadership teams to inform and influence high-level decisions using data-driven and human-centred insightsLeading workshops and strategic planning sessions to align stakeholders around user needs and product opportunitiesDefining and leading complex mixed-method research projects, ensuring the right tools and skills are in place and unblocking barriers to progressDeriving insights from qualitative and quantitative sources to produce compelling, actionable insightsMentoring and coaching a team of UX researchers and cross-functional teams in research best practices and user-centred thinking, creating a culture of experimentation, empathy and accountabilityActively growing the UX Research function through thought leadership, process improvement, identifying and procuring relevant training, tooling and methodsEffectively communicating research findings to diverse audiences, tailoring storytelling and influence strategies to senior executives, designers, and product managers alikeAbout youSignificant UX research experience with a strong portfolio of impactful research work across industries, products, or platformsProven expertise in both qualitative (interviews, field studies, co-creation) and quantitative (surveys, A/B testing, behavioural analytics) methodsProven success in leading research programs that influence business strategy and product innovationExperience collaborating with and influencing C-suite or senior leadershipDeep understanding of product development processes, design thinking, and agile methodologiesExcellent communication, facilitation, and storytelling skillsExperience mentoring and nurturing a team of researchers and contributing to team developmentInterview processThe interview process will include a skills-based interview, followed by a final stage interview including a psychometric assessment, presentation, and leadership-based questions.Working scheduleThis is a full time, permanent role covering 37.5 hours per week. Our office is based in Bristol, BS1 5HL - hybrid working is available, flexible and open for discussion.SalaryUp to 100,000 basic salary, depending on experience.Why us?Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.What's on offer?Discretionary annual bonus and annual pay review25 days holiday plus bank holidays and 1-day additional Christmas closureOption to purchase an additional 5 days holiday Flexible working options available, including hybrid workingEnhanced parental leavePension scheme up to 11% employer contributionIncome Protection and Life insurance (4 x salary core level of cover)Private medical insurance Health screening programmeHelp@hand - confidential support including mental health counselling and remote GPWellhub - unlimited access to fitness providers and wellness coach sessionsVariety of travel to work schemes with bike storage and shower facilitiesInhouse barista and deli serving subsidised coffee and sandwichesTwo paid volunteering days per year dependant on role level only available to select during our annual benefits window, in November each yearHargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.Please note, we are unable to provide employment sponsorship to candidates.#HLI