About the CompanyAre you the right applicant for this opportunity Find out by reading through the role overview below.Our client is a global travel business with a huge reputation for service, technology, customer care and people focus.About the RoleThey have a pivotal vacancy for a Director of Business Process Improvement. The successful candidate will drive the overall strategic direction, growth, and profitability of their North England operation. The role requires a strategic thinker with strong leadership skills, business acumen, and a deep understanding of delivering enhanced customer service. ResponsibilitiesStrategic Planning and ExecutionLeadership including off-shore teamsStrategic Operational ManagementFinancial Management and Business AcumenCommunication Skills and Business ReportingProcess OptimisationQualificationsMinimum of 10 years at a senior management position, reporting to C-suite.Must have operated within a customer-service, call-centre or hospitality industry, with a proven track record of managing multi-disciplinary teams and driving business growthAbility to build and sustain high-performance teams.Deep understanding of client-centric service deliveryRequired SkillsStrong leadership and people management skills, with the ability to motivate, guide and empower teams.Excellent strategic thinking, problem-solving, and decision-making abilities.In-depth knowledge of call-centre operations including trends, technologies, and best practices.Exceptional financial acumen, with experience managing P&L and budgeting responsibilities.Outstanding communication, negotiation, and relationship-building skills.Proficiency in call-centre technologies, CRM systems, and data analytics tools.Ability to adapt to fast-paced environments and manage multiple projects simultaneously.Visionary leader with a passion for innovation and industry leadership.Results-driven with a focus on both short-term and long-term goals.Strong interpersonal skills with the ability to build relationships at all levels.Proactive, with a focus on continuous improvement and growth.Highly adaptable to changing market dynamics and client needs. This role is fully office based in the North of England Excellent remuneration package on offer
Job Title
Director Business Process Improvement