Ready to deliver exceptional service in a purpose-led environment?Make sure to apply with all the requested information, as laid out in the job overview below.Were looking for a Client Services Officer to join our brilliant team here at LGPS Central. This is your opportunity to be part of an organisation that puts clients at the heart of everything we do, while making a real difference in the Local Government Pension Scheme landscape.What youll be doing:As our Client Services Officer, you'll be right at the heart of delivering an exceptional experience to our clients. Here's a flavour of what youll get involved in:Coordinating client meetings, events, and engagement activities, making sure everything runs smoothly from agendas to follow-ups.Supporting the preparation and delivery of client reports, presentations, and briefing materials.Keeping our client relationship systems accurate and up to date, while tracking client needs to help shape service improvements.Collaborating closely with teams across the business from Investments to Operations to deliver consistently excellent service.Helping to refine our client service processes and ensuring everything aligns with our regulatory obligations and client-focused values.Providing top-notch executive support to the wider team, from diary management and logistics to preparing governance materials and high-quality communications.This is a varied role, perfect for someone who thrives on organisation, loves working with people, and has a passion for delivering top-tier service in a dynamic and purpose-led environment.About UsLGPS Central (LGPSC) Ltd is the FCA-regulated asset manager for eight local authority pension funds across the Midlands. LGPSC is jointly owned on an equal shares basis by those Partner Fund, and it is responsible for managing 45bn+ of their assets. It is one of eight Local Government Pension Scheme (LGPS) asset pools in the UK.LGPS Centrals Partner Funds are:Cheshire Pension FundDerbyshire Pension FundLeicestershire Pension FundNottinghamshire Pension FundShropshire Pension FundStaffordshire Pension FundWest Midlands Pension FundWorcestershire Pension FundLGPS Central is owned equally by all eight of its Partner Funds and is dedicated to the management of local government pension assets. LGPS Central manages assets across public and private markets both internally and through externally appointed investment managers.The Company is committed to responsible investment and has made responsible investment a core part of the investment process in every asset class.LGPS Central offers a friendly and diverse, hybrid-working environment with a range of employee benefits. The Company moved to new premises at i9, Wolverhampton Interchange in January 2022, close to local transport links.PositionRequirementsExcellent communication skills with the ability to engage professionally with clients, executives, and external stakeholders.Highly organised with the ability to manage competing priorities and deliver to tight deadlines.Confident in managing high-level meetings and working with senior leaders.Strong attention to detail, especially when preparing reports, minutes, or correspondence.IT literate proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and collaboration tools (e.g. Teams, SharePoint)Dynamics 365 experience desirableQualificationsRelevant qualifications or experience in Business Administration, Financial Services, or Client Relationship Management.PA/EA training or certification (desirable).Familiarity with LGPS, asset management, or public pensions is an advantage.What do we offer?We are proud to provide our people with a premium and exclusive benefits package and we are continually improving the rewards we offer. Here are a few of the valuable rewards that you will enjoy:Competitive salaryAn enhanced and generous Pension Scheme30 days' paid holiday plus bank holidays2 days paid volunteering daysAn extra paid Company Day in addition to paid holidaysExcellent Learning & Development OpportunitiesWelfare and Family-friendly policiesEnhanced pay for new parentsAccess to our Employee Assistance Programme - 24-7 Health & Wellbeing SupportVitality Private Medical InsuranceHybrid WorkingCompany Service AwardsCycle to Work SchemeCompany Electric Vehicle SchemeNominees of the Family Friendly Employer of the Year 2022 - Personnel Today Awards 2022Winner of the Cultural Awareness Initiative of the Year - FT Advisors Diversity in Finance Awards 2023Winner of Diversity and Inclusion Award - LAPF In Investments Award 2023
Job Title
Client Services Officer