Job Title

Mavenir is a leading provider of cutting-edge solutions for telecommunications and network infrastructure. We specialize in delivering innovative technologies to communication service providers, including satellite operators, empowering them through delivering cloud-native software solutions that enable operators to modernize their networks, reduce costs, and accelerate time-to-market. At Mavenir we are driving the transformation of the telecommunications landscapeIf you think you are the right match for the following opportunity, apply after reading the complete description.Role SummaryThe purpose of this role is to provide focused technical expertise to EMEA Customers and Operations teams across Mavenir product portfolio and deployments. It will provide the technical interface to other teams both external and within the organization. It will also ensure an effective flow of information between the teams within operations and facilitate knowledge transfer. The engineer will need to be technically EPC/5GC/NFV/Kubernetes strong, be able to assimilate new concepts quickly and be prepared to work in situations where they are learning as they work. They must be good at dealing with peers, other teams within the Mavenir organization and the customers technical staff (including good customer facing hard and soft skills). This is a hands-on technical role including deployment, integration, trouble shooting and issue resolution. In-depth understanding of the Telecom Protocols and technologies like HTTP2, NGAP, DIAMETER, GTP, S1AP are required.Key ResponsibilitiesTechnical Support:Establish strong R&D relationships and act as the key Project to R&D interfaceWorking with the customer technical staff to deploy and integrate the systems into the customer network and support the customers testingRunning the designated acceptance testing with the customer to verify that the product is working as specifiedContinue to improve your coding knowledge be able to investigate the issues thoroughly before escalating to R&DDemonstrate continuous process improvement and participate in lessons learnt activity once the project is closedUse the provided test tools to capture and investigate the logs required by R&DCommunicating with customers to establish details of problems/requirementsTo drive issue investigation, establish calls with required cross team participantsRemaining focused on the project timelines throughput the project to ensure key milestones remain on trackPrepare project-related documentations like Method of Procedures (MOP) and also participate in MOP reviews to ensure right first timeKnow who to reach out to in R&D Release Management and R&D Engineering to ensure customer queries are resolved quicklyEscalate to the Sr. Technical Operations Lead/Manager any critical blocking items which require their attentionAssist support teams when required to execute upgradesReview and update all bug tracking system entries to ensure R&D have accurate dataParticipate in the work streams to improve the product debug capabilitiesProvide technical support and coaching to EMEA Support TeamsProvide Tier3 level support during outages for the projects that you were involved withClose out projects by successfully completing the go live checklistShare your product knowledge and findings with the wider team by updating the knowledge baseQuality:Review and update the technical aspects of quality system to ensure information is correct and up to dateAdhere to the internal checklist delivery milestones and reject any deliveries that fail to meet theseParticipate in the Ops to Support handover milestoneProvide regular feedback of the processes currently in place to ensure continuous improvementJob RequirementsGood experience working with UNIX (Solaris or Redhat Linux)Proven UNIX System Administration skillsGood coding experienceExperience of installing, upgrading, and configuring computer hardware and softwareKnowledge of mobile networksGood understanding of software engineering principlesFull understanding of the 5GC SA/NSA protocols and architectureFull understanding of the 4G EPC (PGW/SGW/MME/PCRF) products and architectureFull understanding of the NFV (RedHat or VMWare or Wind River)Full understanding of Containerized deployment.Automation of operational procedures with scripts using Python/Ansible/Shell.Able to troubleshoot the issues faced in the above-mentioned environments.Experience working with HP and Dell platformsExperience working on the VMWare or KVM based virtualizationExperience working with IP networks