Job Title

Hush is an ambitious and distinctive fashion brand, with plans to double the business over the next few years. Founded 21 years ago, we are now established as one of the UK’s leading online fashion retailers. We employ around 130 employees across head office and retail, creating and selling a beautiful range of women’s clothing and accessories characterised by effortlessness, simplicity and a laidback sense of style. Despite the challenges to the retail industry, Hush has continued grow – and our company culture still reflects our entrepreneurial roots and relaxed aesthetic. We love hard-working and talented people with a can-do attitude and a passion for what they do.About the roleWe’re looking for a proactive, detail-oriented Logistics & Operations Administrator to support the day-to-day operations of our busy logistics team. This is a varied role, ideal for someone who’s comfortable working with data, loves solving problems, and thrives in a fast-paced environment.You will also have some Head Office duties, including managing incoming and outgoing post and courier services, assisting with Health & Safety compliance such as fire drills and supporting first aid processes (don’t worry, training will be provided!), and lending a hand with internal events and engagement.If you enjoy working with numbers, have strong Excel skills, and can manage multiple priorities effectively, we’d love to hear from you.What you’ll doManage the import of products into UK by air, road and sea, including approving incoming shipment documents and liaising with freight forwarders, couriers and warehouse contacts for delivery bookingsWork closely with our buying and merchandising teams to understand timings and plans for incoming shipmentsRecord and track all incoming shipments, ensuring suppliers are booking on time and follow up with freight companies regularly to ensure timely deliveryAssist with any supplier shipping queriesCheck stock status and process items through our ERP system, Business Central, when received inLiaise with colleagues to answer queries on incoming/outgoing shipments and proactively communicate any delays and potential solutionsInvestigate any shortages with suppliers and forwardersProduce and manage all warehouse receipts to ensure all deliveries are visible and accurate for the warehouse to book in againstInvestigate any inbound shortages with warehouse, suppliers and forwardersCheck all invoices received, ensuring that have been accurately chargedProcess sample requests for various departments, ensuring accurate stock tracking and availability to support business needsImprove product availability, ensuring buffer levels are set correctlyUpdate and maintain daily operations reports to provide accurate and timely data for the teamManage Head Office post and courier servicesSupport with Health & Safety compliance (including fire drills and first aid - training provided if needed)Provide ad-hoc support for internal events and engagement activitiesWhat you’ll bringEffective communication skillsExcel experience, including knowledge of functions such as VLOOKUP, Pivot tables, conditional formatting and IF statementsConfident in managing and manipulating large data setsStrong attention to detailAn analytical & Innovative mindsetFire, Health & Safety Training (desirable but not essential)Why you’ll love it here