Job Title

In today’s fast-paced and ever-changing world, workplace safety and compliance are of utmost importance. Companies are required to adhere to strict regulations and standards to ensure the safety of their employees and equipment. Statutory Inspections established in 2004, have become one of the UK’s largest independent Thorough Examination companies, providing high-quality forklift inspections and becoming one of the leading Thorough Examination companies in the UK.We carry out Thorough Examinations on lifting equipment under the LOLER and PUWER regulations, nationwide for large multi-site customers and smaller independent businesses. In this role you’ll be responsible contacting customers to book the work.Responsibilities and dutiesContacting customers to arrange inspections on their equipment by email and telephoneAnswer calls from engineers and customers assisting with queriesProvide updates to customers as required on the status of their bookingHighlight any areas of concerns or areas of improvement to the Bookings and Logistics SupervisorChecking that the engineer worksheets are correct and with all relevant information before sendingWorking closely with the Bookings and Logistics Supervisor to make decisions based on business and customer requirementsQualifications and skills requiredEssentialExcellent IT skills, including Microsoft Office.A high degree of autonomy, attention to detail and the ability to problem solveExcellent communication skills to a wide variety of people, including handling any objections the customer may raise.Ability to work under pressure and multitask, whilst maintaining the highest level of customer service possibleDesirablePrevious experience in a booking roleAt least 3 years’ customer service experience.Knowledge of the lifting equipment industry