Job Title

ClaimSorted is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making coverage decisions and issuing paymentsWe’ve secured multi-million dollar funding and are backed by top investors, including Y Combinator, with a strong pipeline of customers that features some of the largest insurance companies in the worldWhat we are looking for:We are seeking a dynamic individual to provide a variety of technical support to our Claims Operation, which is at the heart of our business. The ideal candidate will have a breadth of claims experience across fraud, complaints and quality assurance (including payment controls). The candidate will require experience in at least one of these lines of business: Pet, Travel, Property, Warranty.Key Responsibilities:Review and authorisation of claim payments raised by claim handlers, ensuring robust financial controlsQuality assurance feedback and coaching delivery to claim handlersInvestigation and management of potentially fraudulent claims, ensuring fraud identification and indemnity controlInvestigation and management of escalated complaints from the claims operation, including issuance of final response lettersResponding accurately to technical referrals from claims handlersSupport the onboarding of new products/partners, through detailed policy wording review, claims handling process definitions and system implementationProvide continuous process improvement reviews and supportSkills and Experience required:Minimum of 5 years experience in insurance claimsPrior experience with at least one of these lines of business: Pet, Travel, Property, WarrantyExperience of investigating and managing potentially fraudulent claimsExperience investigating and managing complaintsExperience in quality assurance of claims, including payment controlsStrong verbal and written communication skillsA passion for delivering 5-star customer serviceA team player, always willing to support colleagues for the benefit of the customer and businessStrong attention to detailDesire to learn new products and skills - we are always learning!