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External Job AdvertKick Start Your Customer Service Career with AvivaCustomer Service Expert- Starting salary between25,400-29,028(depending on hours, location, skills, and experience)Our standard full-time contracts are for 35 hours per week (with options for part-time work). We also offer an enhanced 40-hour contract for flexibility. Allocated shift pattern between 08:00 - 18:00, Monday - Friday We value integrity, responsibility, and good decision-making in our colleagues. Customer Service careers at Aviva are unique, driven by our mission to create a better tomorrow for everyone. Join us if you truly care and are committed to giving your best every day! About the role: Provide excellent service aligned with Aviva's values: Care, Commitment, Community, and Confidence. You'll learn and grow through comprehensive training to support our customers and financial advisers. Be part of our Wealth Organisation, supporting areas such as: Investment Bonds Pension Savings Platform Investments While product knowledge is important, our focus is on the care and support you provide to customers. Skills and experience needed: Excellent communication skills and a friendly phone manner Strong fact-finding ability to understand customer needs Enjoy working with others to deliver outstanding service Ability to adapt to digital tools to simplify customer interactions Positive attitude, capable of handling difficult conversations and objections Please note:This role is not sponsorable under the Home Office points-based system. Benefits include: Competitive salary: £25,400 - £29,028 depending on various factors; a 40-hour contract offers up to £32,571 Performance bonus: Up to 6% of annual salary Generous pension scheme: Up to 14% employer contribution 25 days holiday plus bank holidays, with options to buy or sell days Discounts on Aviva products and other retailers Share schemes: Up to 1,200 free shares annually and participation in Save As You Earn Supportive policies including parental and carer's leave Flexible benefits, including cycle to work Paid volunteering days and wellbeing support Learn more and calculate your total reward potential. Inclusivity at Aviva: We welcome applications from all backgrounds and experiences. If you're interested but unsure about meeting every requirement, we encourage you to apply. We support flexible working arrangements, including part-time and job sharing. We promote a flexible working environment, with most colleagues spending about 50% of their time in the office. For more information about working at Aviva, visit our website. We interview all disabled applicants who meet the minimum criteria. Please notify us of any disclosed disabilities after applying. Apply online or contact Angelika Guly for alternative application methods.#J-18808-Ljbffr