Job Title

Job summary We are seeking a hardworking, enthusiastic, and patient-focusedCare Navigatorto join our friendly and supportive practice team. The ideal candidate will thrive in a fast-paced, high-demand environment and remain calm and professional under pressure. Previous experience in a primary care setting is highly desirable, particularly if you have a passion for delivering excellent patient care and maintaining strong patient relationships. Main duties of the job As a Care Navigator, you will be the first point of contact for our patients both in person and over the telephone. Your responsibilities will include: Arranging and managing patient appointmentsSignposting patients to the most appropriate clinician or serviceHandling a range of administrative tasks related to patient careProviding a high standard of customer service at all timesExcellent communication skills and a high level of computer literacy are essential for this role. About us We are a well-organised GMS practice, rated Good by the CQC, located in Hucknall and proud to offer high-quality, innovative care to our community. 6 GP Partners3 Salaried GP'sMental Health TeamPharmacist Team6 Practice Nurses4 Healthcare Assistants24 Administrative StaffGP Registrar and F2 Training PracticePatient List Size: c 17,000Clinical System: SystmOneWhat We Offer Competitive rates of payNHS Pension Scheme with 14.38% employer contributionGenerous annual leave entitlementOngoing training and developmentContinued Professional Development opportunitiesA supportive and collaborative team cultureOpportunities to be involved in service and practice developmentPlease note:Previous applicants need not reapply. How to ApplyFor more information or an informal discussion about the role, please contact: Joanne Hicken, Practice Manager Maria Jenkins, Office Manager 0115 9834433 joanne.hicken@ Details Date posted 17 June 2025 Pay scheme Other Salary £24,226 to £27,000 a year FT Pay quoted, depending on experience Contract Permanent Working pattern Full-time, Part-time Reference number A1632-25-0000 Job locations Farleys Lane Hucknall Nottingham NG15 6DYJob description Job responsibilities Administration To have a thorough knowledge of all Practice procedures To work in accordance of written protocols Open mail and send to appropriate designation i.e. scanning Maintain filing systems in effective and efficient order Fax and photocopy as requested Put new patients notes in chronological order (see protocol) Reception Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address Be able to cover all reception positions as necessary Advise patients of any charges payable for non PMS services, accept payments and issue receipts Explain procedures to patients i.e. how to register, Immediate & Necessary Treatment etc Action special requests to out of hours service Pass on outstanding issues to colleagues coming on duty Report computer breakdowns to the IT lead or Health informatics helpdesk Keep abreast of relevant topics and the latest guidance therefore giving patients the latest and best information Follow new guidelines for requesting a District Nurse- all referrals to be rang through to SPA. Appointments Process appointment requests Deal with visits requests (see protocol) Telephone Have working knowledge of telephone, during and after hours. Take messages and pass them on in a timely manner if appropriate Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately Job description Job responsibilities Administration To have a thorough knowledge of all Practice procedures To work in accordance of written protocols Open mail and send to appropriate designation i.e. scanning Maintain filing systems in effective and efficient order Fax and photocopy as requested Put new patients notes in chronological order (see protocol) Reception Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address Be able to cover all reception positions as necessary Advise patients of any charges payable for non PMS services, accept payments and issue receipts Explain procedures to patients i.e. how to register, Immediate & Necessary Treatment etc Action special requests to out of hours service Pass on outstanding issues to colleagues coming on duty Report computer breakdowns to the IT lead or Health informatics helpdesk Keep abreast of relevant topics and the latest guidance therefore giving patients the latest and best information Follow new guidelines for requesting a District Nurse- all referrals to be rang through to SPA. Appointments Process appointment requests Deal with visits requests (see protocol) Telephone Have working knowledge of telephone, during and after hours. Take messages and pass them on in a timely manner if appropriate Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately Person Specification Qualifications EssentialGCSE Grade A to C in English & Maths, or equivalent DesirableExperienced GP receptionist Person Specification Qualifications EssentialGCSE Grade A to C in English & Maths, or equivalent DesirableExperienced GP receptionist Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Torkard Hill Medical Centre Address Farleys Lane Hucknall Nottingham NG15 6DYEmployer's website(Opens in a new tab) Employer details Employer name Torkard Hill Medical Centre Address Farleys Lane Hucknall Nottingham NG15 6DYEmployer's website(Opens in a new tab)#J-18808-Ljbffr