Job Title

Direct message the job poster from Techtronic Industries EMEA HR & Recruitment Coordinator at Techtronic Industries EMEA UKTTI is a fast growing world leader in Power Tools, Accessories, Hand Tools and Outdoor Power Equipment for Do-It-Yourself (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries. Powerful brands, innovative products, exceptional people and operational excellence: We are dedicated to improving the lives of homeowners and tradespeople around the world. Join us and become a part of our success story. Join our team as a After Sales Support Administrator and ignite your career! An exciting opportunity has become available to join our Operational Team within After Sales as an After Sales Support Administrator. With an exceptional team to support you, you will have the confidence and resources to provide a professional Warranty and Technical support to all of our customers across our brands. You'll be based in our stunning, modern office in Marlow, Buckinghamshire. So why Join Us? Free on-site parking at the office A non-contractual work from home option (ideally on successful completion of first 3 months of employment) 25 days holiday + bank holidays Private Medical & Dental Insurance Group Life Assurance Benefits Discounted Milwaukee and Ryobi products Access to our TTi Benefits Hub which includes discounts with many high street retailers Support towards Eye Sight Tests for DSE use On-site 3rd party restaurant and coffee shop in our offices Employee Assistance Programme with a confidential helpline available 24/7 Main Responsibilities: Providing administrative assistance to the After Sales team allowing them to remain responsive to customer needs Being accountable for ensuring all records are kept updated, and all orders are processed inline with current processes Being part of a team and adopting a collaborative approach across business functions and key stakeholders to ensure business functions are supported accurately and effectively Communicate efficiently across business functions, customer bases, and Service Partners providing continuation of service levels Ensuring all submitted documents are completed accurately, seeking to verify any missing information within an appropriate timeframe Ensuring any returns or exchanges are accurate and all relevant information has been recorded correctly and within the terms and conditions of service Carry out any additional tasks assigned by your line manager Key requirements: Previous experience in administrative roles, particularly in maintaining records and processing orders Proficiency in both oral and written communication, especially in handling customer complaints and being able to communicate effectively at all levels within the organisation Strong attention to detail Understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations is desirable A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service. Outstanding verbal communication skills and with experience of dealing with challenging customer complaints Strong data entry, typing and analytical skills Professional and empathic approach to resolving issues Competent in working with Excel, Word, and Outlook. Experience working on CRM systems. Knowledge of SAP would be advantageous #LI-LR1 #LI-LD1 #TTI-EMEA Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Administrative and Customer Service Industries Manufacturing Referrals increase your chances of interviewing at Techtronic Industries EMEA by 2x Sign in to set job alerts for “Sales Administrator” roles.Reading, England, United Kingdom 1 day ago Fleet, England, United Kingdom 2 days ago Hemel Hempstead, England, United Kingdom 1 week ago London, England, United Kingdom 3 weeks ago Reading, England, United Kingdom 5 months ago Slough, England, United Kingdom 3 weeks ago Hampton, England, United Kingdom 1 week ago SALES ASSISTANT (30hours fixed term, Watford)Watford, England, United Kingdom 2 days ago Maidenhead, England, United Kingdom 3 days ago Windsor, England, United Kingdom 2 days ago Wembley, England, United Kingdom 1 month ago Sunningdale, England, United Kingdom 3 weeks ago Chesham, England, United Kingdom 1 week ago Guildford, England, United Kingdom 1 week ago Harrow, England, United Kingdom 1 day ago Watford, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago Reading, England, United Kingdom 1 week ago Wheatley, England, United Kingdom 2 days ago Harrow, England, United Kingdom 3 days ago Oxford, England, United Kingdom 1 day ago Account Administrator | Wealth Management | SurreySurrey, England, United Kingdom 3 weeks ago Sales Assistant - Full Time - Heathrow Airport T5Hounslow, England, United Kingdom 3 weeks ago Bracknell, England, United Kingdom 22 hours ago Weybridge, England, United Kingdom 2 weeks ago Farnborough, England, United Kingdom 3 days ago Didcot, England, United Kingdom 1 month ago Abingdon-On-Thames, England, United Kingdom 1 week ago Watford, England, United Kingdom 1 week ago Reading, England, United Kingdom 2 weeks ago Staines-Upon-Thames, England, United Kingdom 3 weeks ago We’re unlocking community knowledge in a new way. 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