Job Title

Role: IT Level 2 Customer Support (French) Duration: 12 Months Location: Reading, UKConsidering making an application for this job Check all the details in this job description, and then click on Apply.- 2 days/week onsite, Wednesday & Thursday French Native What youll be doing Full-time role in client Connect EMEA Customer Support department, being obsessed to deliver the best customer experience and service level in a fast-growing and dynamic environment.You will be assisting customers on a daily basis through troubleshooting issues, related to hardware or installations as well as our mobile/web platforms and keep customers updated via phone & email of progress.Essential job functions: Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space; Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions; Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders; Actively work with other departments of client Connect organization as well as deal with customers and vendors on a daily basis; Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level; What were looking for The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.Technical professional we are looking for should have well developed skills listed below: Experience in a customer-facing role (mandatory) Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) Experience with CRM & ERP systems- Client and SAP would be preferred (not mandatory) Strong communication and listening skills; Well-developed time management and prioritization skills; Structured can-do approach to open matters and tasks in a demanding environment; Methodical and conscientious documentation skills; Willingness to develop while identifying opportunities over self-reflection.