Job Title

3rd Line Support EngineerExperience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.- IT Support.Permanent.T6/MN/1239372.50k- 55K 5,460 Car Allowance 5% Bonus Benefits Package.Hybrid Working- 4 Days a Week Onsite- North Nottinghamshire. Must be Eligible to work in the UK.Leading dynamic manufacturing business requires an experienced 3rd Line IT Support Engineer.The role will suite a 3rd Line IT Support professional with broad experience covering End User Compute & the ability to troubleshoot Networking Incidents. This is Business As Usual (BAU)- 3rd Line IT Support role.Role: Provide 3rd Line IT Support for an end user base of (x400 onsite end users & approximately 2,500 UK Wide)- The role sits within a 3rd Line IT Support team of- x6 3rd Line IT Support Engineers.Main bulk of the role will focus on supporting End User Compute- mainly 3rd Line Remote Desktop Support- with some onsite IT Support for x400 onsite end users.Role will sit in a 3rd Line Support team- dealing with escalated Incidents & Tickets.Managing & resolving 3rd Line Incidents.Troubleshooting Networking Incidents- SD-WAN, Wi-Fi, Aruba, Cisco, Networking.ITIL Framework- aligning to the ITIL Framework- SLAs, Incident & Raising IT Change Requests etc.Skills Experience Required: 3rd Line IT Support- must have strong 3rd line IT Support experience.Strong Incident & Request Management experience.3rd Line IT Support- Incident, Problem Management & End User Compute experience.3rd Line IT Support in an Enterprise Environment- carry out upgrades & maintenance.Detailed understanding of core IT Infrastructure products- 3rd Line IT Support level.SD WAN- ability to troubleshoot.Networking Troubleshooting- Aruba or Cisco- troubleshoot Network Switching & Routing.Firewalls- ideally Fortinet or similar support experience.IOT & Operational Technology- how these can exist alongside IT.Microsoft Office 365- Administration.Active Directory & Azure Active Directory- Hybrid Administration.MCM, Print Services, Entra, InTune & AutoPilot- other similar Microsoft tools.IDP- Identity Provider Platform- Okta or similar technology experience.Third Parties- Escalating issues to IT Third Parties- managing the process- ensure all Incidents & Requests are passed to Third Parties when required- managed in a professional & timely manner- ownership of the resolution to agreed closure.ITIL Practices- understanding of ITIL Best Practices- Incident Management, Raising IT Changes etc.Collaborative Approach to Teamwork.Excellent Communication Skills.Desirable Experience: Cloud- AWS or Azure experience.Citrix Support.Benefits Package: Bonus Company Car Allowance Company Pension Employee Assistance Programme (EAP) and Occupational Health Support Holiday Purchase Scheme Employee Discount Platform.Keywords: 3rd Line IT Support, Aruba, Cisco, Wi-Fi, Enterprise IT Support, 3rd Line IT Support, Microsoft, Office 365, Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372.