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Location: HybridDo you have the right skills and experience for this role Read on to find out, and make your application.Hours of work: 37.5 hours per week Reports to: Head of Customer EngagementA bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think we have come this far because our customers know we want to help them - in the best way possible.Microsoft Dynamics 365 is our tool of choice to help our customers achieve their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes.We are a Great Place to Work Excellence in Winner (over numerous years) and by having the right team in place (with the relevant skills and experience) as well as enjoying what they do and where they work, means we can deliver the projects that make a real difference to our customers.Our obsession has always been to use technology to make our clients businesses more efficient, and our people are critical to us in achieving this goal. With our people as our most valuable asset, our involvement in Great Place to Work means we can continuously benchmark and improve our peoples experiences to build and sustain great customer experiences.Overall Responsibilities: We are seeking a highly organised and proactive coordinator to support our Customer Engagement Managers. The ideal candidates will play a crucial role in enhancing customer satisfaction and engagement by providing administrative and operational support. This position requires excellent communication skills, attention to detail, and the ability to multitask.Main Areas of Responsibility: Assist the Customer Engagement Managers in daily operations and administrative tasksCoordinate and schedule customer services consultants and developers and monitor small projects to completionCoordinate customer training sessions and workshopsPrepare and manage reports and presentationsMaintain and update customer records and databasesSupport the development and implementation of customer engagement strategiesSupport the internal systems team with business systems and process improvements by testing new releases and feeding backDocument and update processes and proceduresCollaborate with various departments to ensure seamless customer serviceMonitor and report on customer feedback and engagement metricsPerform other duties as assigned by the Customer Engagement ManagersThe Person You will be someone who is passionate about providing excellent customer service in a fast-paced environment with a desire to work in a dynamic and innovative company.If this is you then you might be the perfect fit for Technology Managements Customer Engagement Team.ExperiencePrevious experience with either resource planning/project planning/scheduling or customer service/sales support.CommunicationAbility to work effectively in a team environment.Exceptional customer service, communication and interpersonal skills, both written and verbal.Confident and collaborative with a courteous and professional attitudeSkillsStrong IT skills including Teams. Excel and MS ProjectProactive and flexible in your approachHighly organised including efficient time management and prioritisation with the ability to work under pressure.What we offer: A competitive salary depending upon experienceCompetitive annual leave that includes an entitlement to an extra days holiday for each calendar six-month period completed with no sick leave.Access to our Employee Assistance Programme offering a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues.Pension scheme: eligible to join the company pension scheme 3 months after your start date with matched contributions up to 3%.Death in Service: you will be enrolled in our Company Death in Service Scheme (unless you wish to opt out) the cover is for 4 times your salary.Private Health Insurance you are able to join our Company Health Scheme upon commencement of employmentA friendly and collaborative work culture, with regular social eventsA chance to work with some of the most talented and innovative people in the industryA continuous learning and development program, with opportunities to grow your skills and careerDiversity and InclusionTecman is committed to promoting equality of opportunity for all employees and job applicants. We aim to create a working environment in which all individuals can make the best use of their skills and can express and develop their potential, from the moment they are hired and throughout their career, by offering a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively to the business, free from discrimination or harassment.We are passionate about our employees development, and we value potential and a growth mindset as much as experience and expertise and we therefore encourage you to apply, even if you feel you dont meet all of the requirements of the role as mentorship, coaching, development and support will be provided. You must have the legal right to live and work in the United Kingdom. Please note: when you submit your CV for application, this may be retained on file indefinitely for future opportunities, in accordance to our GDPR Privacy Notice. If at any point you wish to exercise your right to be forgotten and have your details removed, please let us know by contacting recruitment@tecman.co.uk