Job Title

ECS Resource Group are currently working in partnership with a global managed service provider who's end client is in the Mobile Telecoms sector. We are assisting them with the search for a ITSM Programme Manager on a contract basis.Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.Key Responsibilities:Lead the full lifecycle of the UK-wide ITSM transformation programme, from MVP through phased deliveryOversee implementation of ServiceNow, aligning to standard platform capabilities and best practicesDrive business-wide process change and adoption of digital workflows across IT, Care, VBTS, and Digital teamsManage programme governance, funding, and benefit realisation through executive and financial board approvalsSkills:Demonstrated success delivering enterprise-scale ITSM transformations in complex corporate environmentsIn-depth experience implementing ServiceNow, including replacing legacy tools (e.g., Remedy)Strong knowledge of ITIL processes and how they apply in enterprise operations and platform deliveryProven ability to lead business change initiatives and stakeholder engagement across business unitsTelecommunications background (Essential)Further job details available upon application.