Job Title

Operations Manager- External Landscaping ProjectsSubmit your CV and any additional required information after you have read this description by clicking on the application button.Reports to: Chief Operating Officer (COO)Location: Penn, Buckinghamshire (with travel to sites)Type: Full-timeLevel: Senior ManagementSalary: 40-55k depending on experienceAbout CGLACGLA is a high-end landscape design firm delivering exceptional, bespoke outdoor spaces. Our work spans luxury domestic projects, blending design excellence, horticultural expertise, and operational rigour. We are seeking an experienced Operations Manager to join our senior team and support our ambitious growth.Role OverviewThis senior role leads the delivery of external landscaping projects executed by third-party contractors, ensuring work meets CGLAs high standards for quality, service, and profitability. Youll manage contractor relationships, site operations, client liaison, and budgets, while contributing to broader commercial and operational strategy alongside the COO and leadership team.As primary client contact during construction, you'll identify opportunities to add value, enhance briefs, and build long-term client relationships. The role suits a proactive, commercially minded professional who balances operational detail with strategic thinking.Key ResponsibilitiesProject Delivery & Contractor ManagementManage project schedules, materials, and subcontractor coordination.Source and secure competitive contractor quotes.Oversee on-site contractor activity, ensuring standards and timelines are met.Manage RFIs and resolve site issues promptly.Act as main client contact during construction.Client Liaison & Business DevelopmentBuild strong client relationships throughout delivery.Identify upselling opportunities in collaboration with design and operations teams.Commercial Oversight & Financial ManagementSupport budget preparation, cashflows, procurement, and cost reporting.Ensure on-time, on-budget project completion.Oversee post-completion processes including snagging and defect management.Contractor Network & PerformanceBuild and maintain a trusted contractor network.Monitor performance, availability, and costs.Operational ContributionShape operational improvements across staffing, resources, and procurement.Support recruitment and development of operational staff.Help leverage in-house design capability to maximise deal flow.What Were Looking ForProven experience in landscaping operations or construction management, ideally within high-end domestic projects.Strong commercial and budget management skills.Excellent communication and client-facing abilities.Highly organised, calm under pressure, and solution-oriented.Passion for delivering high-quality landscapes and working collaboratively.Why Join CGLA?Join a senior team driving the growth of a design-led landscape business.Collaborate with leading designers and landscapers.Enjoy variety, autonomy, and visible career progression.Deliver beautiful, innovative, lasting projects.Next StepsIf youre excited by this opportunity, please submit your CV and a short covering note