Job Title

Alfa Leisureplex Group has an opportunityfor a Hotel General Manager to join our team based at our Hydro Hotel, Llandudno.All candidates should make sure to read the following job description and information carefully before applying.The Alfa Leisureplex Group is one of the UKs most highly respected coach holiday and hotel companies with a consolidated turnover of over 70 million per year. We are the UKs only employee-owned Travel Group and our brands include Leisureplex Hotels and Alfa Travel. Our mission is to provide high quality memorable holidays for our guests.Leisureplex Hotels own and operate 24 hotels in the UKs most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands Alfa Travel, plus our links to other coach operators and group organisers.You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with almost 1,000 employee owners, we see our people as our most valuable asset in growing our business and continuing to provide a high-quality service to our customers.The Hotel General Manager Role: The Hydro Hotel is a 126 bedroom hotel, catering primarily for Coach Guests. As a Hotel General Manager, you will report to the Regional Manager and be required to work within the operational and fiscal guidelines set by the Alfa Leisureplex Group. These are designed to enable efficient, well-budgeted and comfortable guest-friendly hotels. You will be responsible for all aspects of running the hotel and will be expected to buy into the employee ownership ethos and operate according to company policy, demonstrating the highest professional standards in all aspects of work.This role would be ideally suited to a candidate with Hotel Management experience or a comparable managerial role within the leisure industry. We would consider and encourage applicants with a hospitality background who are looking to take the next steps in their careers. The Alfa Leisureplex Group encourages candidates with a practical approach to apply, as excellent training will be provided to succeed in this role.This role offers a base salary of 55,000 per annum dependent on the candidate, as well as being part of the Hotel Managers Annual Bonus scheme and other excellent additional benefits. Live in accommodation would be considered if required.Key Tasks:Working proactively with all key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolutionTo ensure the security of the hotel building and other company assets (including stock and cash)Ensuring the Health and Safety standards of the Hotel are maintained at all timesLeading your team including your Assistant Manager, Heads of Departments and colleagues to ensure the smooth running of the hotelRecruitment, selection, on-boarding and training of all new employee ownersEnsure that company standards are maintained in all areas of the operation including making recommendations for repairs/renewals in accordance with the annual budget cycleRunning a profitable hotel unitThe Ideal Candidate:Operational experience, preferably in coaching hotels within travel or the hospitality sectorStrong problem-solving capabilitiesExperience with budgeting and financesA demonstrable record of delivering exceptional customer serviceWilling to work a flexible schedule including evenings, weekends and bank holidaysExcellent level of EnglishFood hygiene and health and safety knowledgeAble to effectively prioritise and balance guest expectations with business requirementsAble to produce reports clearly and logically to a high standard, having numeracy, logistical, and planning skillsWilling to work towards and promote the Groups Core ValuesPersonal Attributes:Excellent attention to detailStrong time management skillsResilient and able to hit deadlines consistentlyFlexible approach to workProactive and willing to use your own initiativePersonal integrity, with the ability to work in an environment that demands excellence, time and energyWe are an employee-owned company, what does this mean? Bi-annual tax-free dividend due to our employee-owned status (circa 1,500 in 2024)Hotel Managers bonus schemeFunding for any relevant training courses to aid your developmentJob Security our employee-owned status provides better job security, as we can't be sold to another companySupport and continuous development opportunitiesCompetitive occupational sick pay schemeFantastic discounts on our holidays and hotel staysEmployee assistance programme - Health Assured Length of service rewardsLive in accommodationFree employee mealsBuild your pension we have a pension scheme in place that the Company contributes towardsReward, recognition and engagement programsIf you feel you have the necessary skills and attitude to be a successful Hotel General Manager within the Alfa Leisureplex Group, click apply today. Wed love to hear from you!