Job Title

Solutions Delivery Manager:Is this your next job Read the full description below to find out, and do not hesitate to make an application.Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?Office Location: Mercury Park, Trafford Park, Manchester, M41 7LYAbout Us:We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.Role summary:We are seeking a dynamic and strategic leader to join our team as a CLCS Solutions Delivery Manager. This pivotal role is designed for individuals passionate about transforming innovative service concepts into scalable, customer-centric solutions.Service Ownership: Act as the business owner for assigned service innovations during the execution phase, defining scope, KPIs, and value drivers.Cross-Functional Leadership: Lead and coordinate cross-functional working groups across LES, including Sales, Service, Digital, and Commercial teams, to drive service adoption and scale. Customer-Centric Approach: Ensure that new services are viable, desirable, and deliverable, aligning with customer needs and expectations.Seamless Integration: Oversee the seamless integration of new services into CLCS, ensuring smooth transitions and operational efficiencyKey Responsibilities:Work closely with customers to identify pain points, test early-stage service concepts, and refine new offerings.Gather structured feedback from pilot customers, identifying areas for improvement before full rollout.Design and manage customer trials, pilot programs, and proof-of-concepts for new service offerings.Ensure pilots are structured with clear success metrics, measurable outcomes, and data-driven evaluation criteria.Work with sales teams to select early adopters, ensuring a diverse testing group across different customer typesDevelop detailed service delivery frameworks, ensuring new solutions can be smoothly deployed across CLCS.Work with Service Operations & Customer Support to ensure service teams are fully prepared for new offerings.Track service adoption rates, customer satisfaction, and commercial performance post-launch. Identify areas for improvement, ensuring CLCS can refine and enhance new service models over time.In return for your commitment, we will offer you some fantastic benefits:Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per yearFlexible Working we offer a range of flexible working options that include working from home or hybrid workingPensionLife AssurancePrivate Medical, Dental Insurance and a Cash Plan Scheme Single cover funded by MitsubishiAccess to Mitsubishis very own discount platformColleague Referral SchemeHoliday BuyLong Service AwardsCycle to Work SchemeSports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)Employee Assistance Programme including additional services Eldercare & Best DoctorsEquality and Diversity:We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds and experiences. All employment is decided on the basis of qualifications, merit, and business need.