Job Title

Customer Account Manager/Account Manager/Client Relationship Manager/Key Account Manager/Customer Success Manager – Healthcare & DiagnosticsLocation: Field-based near Sheffield (S1–S36) | Occasional travel to Burgess HillContract: 12 Months | Inside IR35 | (via umbrella)Start Date: 7th July 2025Job SummaryWe are seeking an experienced Customer Account Manager to support NHS and healthcare clients in the diagnostics industry. This field-based role focuses on strategic account management, improving the customer experience, and supporting clinical and operational outcomes. Ideal for professionals with experience in healthcare, life sciences, or medical devices.Key ResponsibilitiesAct as the primary contact for NHS and healthcare customers in your assigned regionBuild and manage long-term customer relationships and account plansCoordinate cross-functional teams to deliver seamless service and supportIdentify customer needs using data and insights to drive improvementsOversee the full customer journey, ensuring contract compliance and satisfactionSupport renewals, upselling, and service optimisation initiativesRequired Skills & ExperienceProven experience as a Customer Account Manager, Key Account Manager, or Client Relationship Manager in healthcare, diagnostics, or medical devicesStrong understanding of the UK healthcare system and NHS structuresExcellent communication, stakeholder engagement, and problem-solving skillsProficiency in Microsoft Excel and full Microsoft Office SuiteAbility to manage multiple projects across cross-functional teamsBased near Sheffield with flexibility to travel occasionally to Burgess HillRight to work in the UK (no sponsorship provided)Preferred QualificationsDegree in Life Sciences, Business, or Healthcare ManagementExperience with diagnostics platforms or medical technologyFamiliarity with IR35 and working via an umbrella companyCustomer Account Manager, Healthcare Account Manager, NHS, Diagnostics, Life Sciences, Medical Devices, Client Relationship Manager, Key Account Manager, Stakeholder Engagement, Field-Based, IR35, Contract Manager, Project Management, Excel, Customer Success, UK Healthcare Jobs, Sheffield Jobs, Account Executive