Job Title

Bilingual (Chinese-English) Risk Prevention Specialist (6 month FTC), KYCJob ID: 2985854 | Amazon Data Services Ireland Limited - A65 WORK LOCATION: This is a remote, home-based role. Permanently working from home from any location in Ireland. PLEASE NOTE: It is mandatory for the candidate to live in or be willing to relocate to Ireland. Contract: 6 months Start Date: End of June/July Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build trust with our customers and sellers. We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand, while maintaining a high standard of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risks. The team's schedule is organized in shifts, including weekends, to accommodate Amazon's opening hours 7 days a week. Please note, shift timings will be confirmed after training, so flexibility is required. Key job responsibilitiesInvestigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants. Communicate via email and telephone with buyers, merchants, and other external and internal customers to assess risk. Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines. Identify and help minimize risks posed by fraud patterns and trends. Follow established escalation procedures when procedures are unavailable. Participate in special projects and collaborate with relevant business teams as needed. Achieve and exceed weekly productivity and quality standards. About the teamThe Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, designing software systems, risk models, and operational processes to minimize risk and maximize trust. BASIC QUALIFICATIONSProficiency in both English and Mandarin Chinese with the ability to compose grammatically correct, concise, and accurate responses. Experience working with Microsoft Office, including Outlook, Word, and Excel. PREFERRED QUALIFICATIONSExperience in customer service or retail environments. Knowledge or experience in fraud or risk management. Background in insurance, finance, data analysis, research, translation, or training. Strong organizational skills and ability to manage multiple tasks effectively. Self-disciplined, diligent, proactive, and detail-oriented. Excellent problem-solving and interpersonal skills, with the ability to communicate complex issues clearly. Amazon is an equal opportunity employer that values diversity. We make hiring decisions based on experience and skills. Protecting your privacy and data security is a priority; please review ourPrivacy Notice . For workplace accommodations or adjustments, visitthis link .#J-18808-Ljbffr