Job Title

Job summary Marfleet Group Practice is looking for a Trainee Assistant Practice Manager to learn all aspects of the day to day running of a busy GP surgery. Main duties of the jobSupport the Operations Lead/Senior Advisor in staff management, ensuring adherence to MRP policies and procedures. Organise recruitment, induction, and training for staff. Track and report progress on targets, including QOF, enhanced services, and work towards CQC compliance. Identify underperformance and implement improvement plans in coordination with GPs and the Practice Manager. Stay updated on NHS/ICB changes and identify opportunities or risks. Ensure compliance with NHS patient care obligations. Maintain up-to-date HR documentation (e.g., job descriptions, policies, contracts). About us We are a friendly, forward thinking practice providing care for over 15,500 patients. We are also a training practice, with 7 GP,s ACP, Nurses and HCA's Details Date posted 18 June 2025 Pay scheme Other Salary £14.30 an hour Contract Permanent Working pattern Full-time Reference number A4751-25-0005 Job locations Marfleet Primary Healthcare Centre Preston Road Hull East Riding of Yorkshire HU9 5HHMarfleet Group Practice Middlesex Road Hull HU8 0RBJob description Job responsibilities To demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, carers, patients/external agencies, maintaining the Practice standards of customer service. To understand security/health and safety processes and procedures, as required. To make judgements in resolving problems of a patient or administrative nature within pre-defined limits, dealing with issues first hand referring complex nature to Operations Lead. To deal with all enquiries effectively and responsively, deciding upon appropriate follow-up action. To plan and organise own day to day tasks within the parameters set out by supervising staff. May assist with the arrangement of meetings, may be required to take notes of a non-complex nature. Knowledge of the Practices policies and procedures eg Fire, Health and Safety, Infection Control and work with the Infection Control Lead, Information Governance and Confidentiality. Work flexibly to meet the needs of the service. To maintain staff records both manually and electronically, producing routine information as required. It is the responsibility of each member of staff to maintain confidentiality, in line with the Practices Code of Conduct. Staff must be aware of and adhere to the provisions of current Health and Safety legislation and to ensure their own safety and the safety of colleagues, patients, and visitors. Staff must be aware of the action to be taken in the event of fire and MUST undertake fire training annually. Job description Job responsibilities To demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, carers, patients/external agencies, maintaining the Practice standards of customer service. To understand security/health and safety processes and procedures, as required. To make judgements in resolving problems of a patient or administrative nature within pre-defined limits, dealing with issues first hand referring complex nature to Operations Lead. To deal with all enquiries effectively and responsively, deciding upon appropriate follow-up action. To plan and organise own day to day tasks within the parameters set out by supervising staff. May assist with the arrangement of meetings, may be required to take notes of a non-complex nature. Knowledge of the Practices policies and procedures eg Fire, Health and Safety, Infection Control and work with the Infection Control Lead, Information Governance and Confidentiality. Work flexibly to meet the needs of the service. To maintain staff records both manually and electronically, producing routine information as required. It is the responsibility of each member of staff to maintain confidentiality, in line with the Practices Code of Conduct. Staff must be aware of and adhere to the provisions of current Health and Safety legislation and to ensure their own safety and the safety of colleagues, patients, and visitors. Staff must be aware of the action to be taken in the event of fire and MUST undertake fire training annually. Person Specification Experience EssentialQualification in Customer Service. Good interpersonal skills. Flexibility and willingness to learn. Full driving licence. DesirableAt least 2-5 years of experience in a management or supervisory role, preferably in a healthcare or primary care setting. Key skills include experience with NHS systems and processes, team management, HR and IT competence using healthcare IT systems (e.g., EMIS, SystmOne) and Microsoft Office (Word, Excel, PowerPoint). Salary: Starting salary is £27885 per annum. Person Specification Experience EssentialQualification in Customer Service. Good interpersonal skills. Flexibility and willingness to learn. Full driving licence. DesirableAt least 2-5 years of experience in a management or supervisory role, preferably in a healthcare or primary care setting. Key skills include experience with NHS systems and processes, team management, HR and IT competence using healthcare IT systems (e.g., EMIS, SystmOne) and Microsoft Office (Word, Excel, PowerPoint). Salary: Starting salary is £27885 per annum. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Marfleet Group Practice Address Marfleet Primary Healthcare Centre Preston Road Hull East Riding of Yorkshire HU9 5HHEmployer's website(Opens in a new tab) Employer details Employer name Marfleet Group Practice Address Marfleet Primary Healthcare Centre Preston Road Hull East Riding of Yorkshire HU9 5HHEmployer's website(Opens in a new tab)#J-18808-Ljbffr